Describe the three broad categories of quality costs that comprise the PAF paradigm.

Question

Question

Answer 1

Answer #1

The three broad categories are:

Prevention cost - It is the cost related to prevention of defects which may be due to imperfection. It also includes cost of training, planning, process engineering etc.
Appraisal cost - It is the cost associated with measuring product quality like lab tests, equipment cost, material cost etc.
Failure cost - It can be under two heads as Internal or External cost. Internal cost is the online failure cost and External cost is one after the production process is completed. The external cost is when product reaches the customer

Answer 2

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