Question

Chapter 01 Problems Saved 5 1. A number of activities that are a part of a companys quality control system are listed below. Classify the costs associated with each of these activities into one of the following categories: prevention cost, appraisal cost, internal failure cost, or external failure cost. 5 points Activities Cost a. Product testing b. Product recalls. C. | Rework labor and overhead d. Quality circles e. Downtime caused by defects f. Cost of field servicing g. Inspection of goods h. Quality engineering i. Warranty repairs j. Statistical process control k. Net cost of scrap I. Depreciation of test equipment. 04:35:53 Skipped Book Print Returns and allowances arising from poor mqua n. Disposal of defective products o. Technical support to suppliers p. Systems development. q. Warranty replacements r. Field testing at customer site s. Product design.

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Answer #1
cost type
product testing appraisal
product recall external
rework labour internal
quality circles preventive
downtime internal failure
cost of field servicing external
inspection appraisal
quality engeneering preventivew
warranty repairs external
statastical process preventiive
net cost of scrap internal
depriciation of test equipment appraisal
return from poor quality external
disposal of defective internal
technical support external
sysytem development preventive
warranty replacements external
field testing at customer site appraisal
product design preventive

2a - preventive and appraisal cost are the cost incurred to keep poor quality of conformance

2b- internal and external cost are the cost incuured beacause poor quality of conformance incuured.

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