Homework Answers
Answer: Creditor Perspective
Explanation:
The perspectives that are examined under balance scorecard approach are:
- Financial Perspective
- Customer Perspective
- Internal Business Perspective
- Innovation/ Learning / Growth Perspective
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Which of the following is not one of the perspectives that is usually examined under the...
Which of the following is not one of the four performance perspectives included in the balanced...
Which of the following is not one of the four performance perspectives included in the balanced scorecard? a. research and development b. customer c. financial d. internal processes Carolina, the accountant for Duke Manufacturing, tells Jacob, who works in customer service for Duke, that that their company's customer satisfaction rating predicts sales revenue in dollars. Carolina's comment indicates that sales revenue is a. a lagging indicator b. a leading indicator c. a nonfinancial metric d. both a leading and a...
Cardinal Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four...
Cardinal Corporation is preparing its balanced scorecard for the
past quarter. The balanced scorecard contains four perspectives:
financial, customer, internal business process, and learning and
growth.
Cardinal Corporation
Balanced Scorecard Report
For Quarter Ended December 31
Perspective:
Goal
Objective KPI
Goal
Actual
Achieved?
Financial:
Customer:
Through its strategic management planning process,
CardinalCardinal
Corporation has selected two specific objectives for each of the
four perspectives; these specific objectives are listed in the
following table.
Specific Objective
1.
Increase sales of...
Which of the following perspectives of the balanced scorecard include service levels, satisfaction ratings, and repeat...
Which of the following perspectives of the balanced scorecard include service levels, satisfaction ratings, and repeat business? A) Internal B) Financial C) Customer D) Innovation
1. What term is used to describe a set of performance targets and results that show...
1. What term is used to describe a set of performance targets and results that show how well an organization performed in meeting its objectives relating to its stakeholders? a. Business-level strategy b. Business model c. Mission statement d. Balanced scorecard e. None of these. 2. If cost per transaction is a measure used on the balanced scorecard, under which perspective would it be listed? a. Financial perspective b. Customer perspective c. Learning and growth perspective d. Internal business process...
One subunit of Field Sports Company had the following financial results last month: (Click the icon...
One subunit of Field Sports Company had the following financial results last month: (Click the icon to view the financial results.) Read the requirements Requirement 1. Complete the performance evaluation report for the subunit. (Enter a variance for each account as a positive number and select whether the variance is favorable or unfavorable. Enter the variance percent as a percentage rounded to two decimal places, X.XX%) Actual Flexible Flexible Budget % Variance Subunit x Results Budget Variance (For U) (For...
D Question 44 2 pts Warranty repairs, recalls, and average repair time on products returned for...
D Question 44 2 pts Warranty repairs, recalls, and average repair time on products returned for service would be a typical measure for which of the following balanced scorecard perspectives? Customer Learning and Growth Financial Internal operations
Classify each of the following key performance indicators according to the balanced Scorecard perspective it addresses....
Classify each of the following key performance indicators according to the balanced Scorecard perspective it addresses. Choose from financial perspective, customer perspective, internal business perspective, or learning and growth perspective. Perspective Performance Indicator a. Variable cost per unit b. Percentage of market share c. Number of hours of employee training d. Number of new products developed e. Yield rate (number of units produced per hour) f. Average repair time g. Employee satisfaction h. Number of repeat customers Internal business perspective
For each measure, match the corresponding Balanced Scorecard Perspective. That is, from the drop down list...
For each measure, match the corresponding Balanced Scorecard Perspective. That is, from the drop down list choose the Balanced Scorecard Perspective (#1-4) that matches the given measure. Learning & Growth Financial Internal Business Process Customer Match each of the options above to the items below. Market Share Market Share Open choices for matching Earnings per share growth Earnings per share growth Open choices for matching Set up time Set up time Open choices for matching Employee turnover ratio
Balanced Scorecard, Perspectives, Classification of Performance Measures Consider the following list of scorecard measures: Required: Classify...
Balanced Scorecard, Perspectives, Classification of Performance Measures Consider the following list of scorecard measures: Required: Classify each measure according to the following: perspective, financial or nonfinancial, subjective or objective, and external or internal. When the perspective is process, identify which type of process: innovation, operations, or post-sales service. a. Product profitability b. Ratings from customer surveys c. Number of patents pending d. Strategic job coverage ratio e. Revenue per employee f. Quality costs g. Percentage of market h. Employee turnover...
41. The balanced scorecard is used to tie performance measures to which of the following? a. organizational...
41. The balanced scorecard is used to tie performance measures to which of the following? a. organizational goals. b. short-term objectives only. c. long-term objectives only. d. regulatory requirements. 42. Which of these is the perspective of the balanced scorecard that includes supplier relationships and outsourcing? a. financial perspective. b. internal business and production process perspective. c. learning and growth perspective. d. customer perspective. 43. Why do managers often have incentives for committing financial fraud? a. Bonuses, merit pay increases, and promotions...
Cardinal Corporation is preparing its balanced scorecard for the
past quarter. The balanced scorecard contains four perspectives:
financial, customer, internal business process, and learning and
growth.
Cardinal Corporation
Balanced Scorecard Report
For Quarter Ended December 31
Perspective:
Goal
Objective KPI
Goal
Actual
Achieved?
Financial:
Customer:
Through its strategic management planning process,
CardinalCardinal
Corporation has selected two specific objectives for each of the
four perspectives; these specific objectives are listed in the
following table.
Specific Objective
1.
Increase sales of...
One subunit of Field Sports Company had the following financial results last month: (Click the icon to view the financial results.) Read the requirements Requirement 1. Complete the performance evaluation report for the subunit. (Enter a variance for each account as a positive number and select whether the variance is favorable or unfavorable. Enter the variance percent as a percentage rounded to two decimal places, X.XX%) Actual Flexible Flexible Budget % Variance Subunit x Results Budget Variance (For U) (For...
D Question 44 2 pts Warranty repairs, recalls, and average repair time on products returned for service would be a typical measure for which of the following balanced scorecard perspectives? Customer Learning and Growth Financial Internal operations
Classify each of the following key performance indicators according to the balanced Scorecard perspective it addresses. Choose from financial perspective, customer perspective, internal business perspective, or learning and growth perspective. Perspective Performance Indicator a. Variable cost per unit b. Percentage of market share c. Number of hours of employee training d. Number of new products developed e. Yield rate (number of units produced per hour) f. Average repair time g. Employee satisfaction h. Number of repeat customers Internal business perspective
Balanced Scorecard, Perspectives, Classification of Performance Measures Consider the following list of scorecard measures: Required: Classify each measure according to the following: perspective, financial or nonfinancial, subjective or objective, and external or internal. When the perspective is process, identify which type of process: innovation, operations, or post-sales service. a. Product profitability b. Ratings from customer surveys c. Number of patents pending d. Strategic job coverage ratio e. Revenue per employee f. Quality costs g. Percentage of market h. Employee turnover...
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