Which of the following is not one of the four performance perspectives included in the balanced scorecard?
a. research and development
b. customer
c. financial
d. internal processes
Carolina, the accountant for Duke Manufacturing, tells Jacob, who works in customer service for Duke, that that their company's customer satisfaction rating predicts sales revenue in dollars. Carolina's comment indicates that sales revenue is
a. a lagging indicator
b. a leading indicator
c. a nonfinancial metric
d. both a leading and a lagging indicator
AnaCarolina and Jaco, executive managers at Duke Manufacturing, are tasked with determining appropriate performance metrics for the customer perspective of Duke's balanced scorecard. Which of the following is the best metric for this situation?
a. number of returns due to incorrect products shipped in response to orders
b. operating throughout
c. return on investment
d. material price variance
1. Option A The four performance perspectives are * customer perspective * finance perspective * internal process perspective * learning and growth perspective |
2. Option A |
3. Option B |
Which of the following is not one of the four performance perspectives included in the balanced...
Waterfield Company has three decentralized segments. Executive managers are looking for a way to measure the performance of each segment. Which of the following metrics might be used for this purpose? a. the material quantity variance in each segment b. the return on investment of each segment c. the operating cash flows for the entire company d. the number of training sessions provided to employees in each segment A company's balanced scorecard may include a. both nonfinancial and financial metrics...
1. Performance measurement systems use externally imposed benchmarks of the competitive landscape to assess internal performance. True False 2. Which of the following is an example of a strategic performance measurement system? a.product costing system b.standard cost system c.lean management system d.balanced scorecard 3. Performance targets a.are an optional part of the balanced scorecard b.are never linked to incentive compensation c.are always linked to employee quarterly bonuses d.provide goals for employees 4. The balanced scorecard focuses on lagging indicators such...
Balanced Scorecard, Perspectives, Classification of Performance Measures Consider the following list of scorecard measures: Required: Classify each measure according to the following: perspective, financial or nonfinancial, subjective or objective, and external or internal. When the perspective is process, identify which type of process: innovation, operations, or post-sales service. a. Product profitability b. Ratings from customer surveys c. Number of patents pending d. Strategic job coverage ratio e. Revenue per employee f. Quality costs g. Percentage of market h. Employee turnover...
Which of the following perspectives of the balanced scorecard include service levels, satisfaction ratings, and repeat business? A) Internal B) Financial C) Customer D) Innovation
One subunit of Field Sports Company had the following financial results last month: (Click the icon to view the financial results.) Read the requirements Requirement 1. Complete the performance evaluation report for the subunit. (Enter a variance for each account as a positive number and select whether the variance is favorable or unfavorable. Enter the variance percent as a percentage rounded to two decimal places, X.XX%) Actual Flexible Flexible Budget % Variance Subunit x Results Budget Variance (For U) (For...
Cardinal Corporation is preparing its balanced scorecard for the
past quarter. The balanced scorecard contains four perspectives:
financial, customer, internal business process, and learning and
growth.
Cardinal Corporation
Balanced Scorecard Report
For Quarter Ended December 31
Perspective:
Goal
Objective KPI
Goal
Actual
Achieved?
Financial:
Customer:
Through its strategic management planning process,
CardinalCardinal
Corporation has selected two specific objectives for each of the
four perspectives; these specific objectives are listed in the
following table.
Specific Objective
1.
Increase sales of...
Classify each of the following key performance indicators according to the balanced Scorecard perspective it addresses. Choose from financial perspective, customer perspective, internal business perspective, or learning and growth perspective. Perspective Performance Indicator a. Variable cost per unit b. Percentage of market share c. Number of hours of employee training d. Number of new products developed e. Yield rate (number of units produced per hour) f. Average repair time g. Employee satisfaction h. Number of repeat customers Internal business perspective
Which of the following is a key performance indicator of the financial perspective in a balanced scorecard? A. return on investment B. percentage of market share C. number of warranty claims D. hours of employee training
R3. 4: The typical balanced scorecard measures organizational performance in which of the following categories? A. Financial, Output, Process, Input B. Strategic, Financial, Customer, Learning C. Financial, Customer, Process, Learning D. Supplier, Process, Customer, Financial
16. One subunit of Zoom Sports Company had the following financial results last month (Click the icon to view the financial results.) Read the requirements 18 Requirement 1. Complete the performance evaluation report for this subunit (round to three decimal places). (Enter a variance for each account and select whether the variance is unfavorable (U) or favorable (F). Enter the results as positive numbers. Enter the variance percents as a percentage to three decimal places, "XX.XXX%".) Zoom Sports Company-Team Sports...