R3. 4: The typical balanced scorecard measures organizational performance in which of the following categories? A....
R3. 4: The typical balanced scorecard measures organizational performance in which of the following categories?
A. Financial, Output, Process, Input
B. Strategic, Financial, Customer, Learning
C. Financial, Customer, Process, Learning
D. Supplier, Process, Customer, Financial
Homework Answers
C. Financial, Customer, Process, Learning are the categories in which the typical balanced scorecard measures organizational performance. Whereas the remaining ones are not relevant in this context.
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R3. 4: The typical balanced scorecard measures organizational
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41. The balanced scorecard is used to tie performance measures to which of the following? a. organizational...
41. The balanced scorecard is used to tie performance measures to which of the following? a. organizational goals. b. short-term objectives only. c. long-term objectives only. d. regulatory requirements. 42. Which of these is the perspective of the balanced scorecard that includes supplier relationships and outsourcing? a. financial perspective. b. internal business and production process perspective. c. learning and growth perspective. d. customer perspective. 43. Why do managers often have incentives for committing financial fraud? a. Bonuses, merit pay increases, and promotions...
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Which of the following statements about the Balanced Scorecard is true? a. An effective balanced scorecard...
Which of the following statements about the Balanced Scorecard is true? a. An effective balanced scorecard will create a strategy map and validate the cause-and-effect relationships between measures in the four perspectives and financial outcomes. b. The four balanced scorecard ‘perspectives’ used by all companies are the: operational, investing, financing, and customer perspectives. c. A balanced scorecard is commonly used to evaluate investment decisions.
Cardinal Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four...
Cardinal Corporation is preparing its balanced scorecard for the
past quarter. The balanced scorecard contains four perspectives:
financial, customer, internal business process, and learning and
growth.
Cardinal Corporation
Balanced Scorecard Report
For Quarter Ended December 31
Perspective:
Goal
Objective KPI
Goal
Actual
Achieved?
Financial:
Customer:
Through its strategic management planning process,
CardinalCardinal
Corporation has selected two specific objectives for each of the
four perspectives; these specific objectives are listed in the
following table.
Specific Objective
1.
Increase sales of...
CH 22 #5 Check my work 5 Exercise 22-16 Performance measures-balanced scorecard LO A3 1.42 points...
CH 22 #5
Check my work 5 Exercise 22-16 Performance measures-balanced scorecard LO A3 1.42 points USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to. Select your answers using C(customer), P (internal process), / (innovation and growth), or F(financial). Skipped eBook Print 1. Percentage of late flights 2. Cost of leasing airplanes 3. Employee satisfaction survey ratings 4. Percentage of waste recycled 5. Number of...
A balanced scorecard: a. Emphasizes financial performance b. Caters to the needs of the employees c....
A balanced scorecard: a. Emphasizes financial performance b. Caters to the needs of the employees c. Tries to meet the organization's responsibilities to stakeholders d. Is just a set of multiple performance measures
paper company is evaluating its performance using the balanced scorecard method Which metric appropriately measures performance...
paper company is evaluating its performance using the balanced scorecard method Which metric appropriately measures performance from the financial perspective? O Company's return on assets O Costs of timber land owned by the firm Total retail and wholesale sales O Number of tons of paper produced NEXT > BOOKMARK CLEAR
Classify each of the following key performance indicators according to the balanced Scorecard perspective it addresses....
Classify each of the following key performance indicators according to the balanced Scorecard perspective it addresses. Choose from financial perspective, customer perspective, internal business perspective, or learning and growth perspective. Perspective Performance Indicator a. Variable cost per unit b. Percentage of market share c. Number of hours of employee training d. Number of new products developed e. Yield rate (number of units produced per hour) f. Average repair time g. Employee satisfaction h. Number of repeat customers Internal business perspective
2. Build a balanced Scorecard for H&R Block that proposes objectives and measures for e of...
2. Build a balanced Scorecard for H&R Block that proposes objectives and measures for e of the four quadrants of the card (financial, customer, internal, and learning). Copyright © 2017 by Nelson Education Ltd.
22 The central purpose of the balanced scorecard, including its use in performance appraisal, is to:...
22 The central purpose of the balanced scorecard, including its use in performance appraisal, is to: a. Improve internal business processes b. Reduce waste and inefficiency c. Maximize the employee's learning and growth d. Create superior customer value and satisfaction
Balanced Scorecard, Perspectives, Classification of Performance Measures Consider the following list of scorecard measures: Required: Classify each measure according to the following: perspective, financial or nonfinancial, subjective or objective, and external or internal. When the perspective is process, identify which type of process: innovation, operations, or post-sales service. a. Product profitability b. Ratings from customer surveys c. Number of patents pending d. Strategic job coverage ratio e. Revenue per employee f. Quality costs g. Percentage of market h. Employee turnover...
Cardinal Corporation is preparing its balanced scorecard for the
past quarter. The balanced scorecard contains four perspectives:
financial, customer, internal business process, and learning and
growth.
Cardinal Corporation
Balanced Scorecard Report
For Quarter Ended December 31
Perspective:
Goal
Objective KPI
Goal
Actual
Achieved?
Financial:
Customer:
Through its strategic management planning process,
CardinalCardinal
Corporation has selected two specific objectives for each of the
four perspectives; these specific objectives are listed in the
following table.
Specific Objective
1.
Increase sales of...
CH 22 #5
Check my work 5 Exercise 22-16 Performance measures-balanced scorecard LO A3 1.42 points USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to. Select your answers using C(customer), P (internal process), / (innovation and growth), or F(financial). Skipped eBook Print 1. Percentage of late flights 2. Cost of leasing airplanes 3. Employee satisfaction survey ratings 4. Percentage of waste recycled 5. Number of...
paper company is evaluating its performance using the balanced scorecard method Which metric appropriately measures performance from the financial perspective? O Company's return on assets O Costs of timber land owned by the firm Total retail and wholesale sales O Number of tons of paper produced NEXT > BOOKMARK CLEAR
Classify each of the following key performance indicators according to the balanced Scorecard perspective it addresses. Choose from financial perspective, customer perspective, internal business perspective, or learning and growth perspective. Perspective Performance Indicator a. Variable cost per unit b. Percentage of market share c. Number of hours of employee training d. Number of new products developed e. Yield rate (number of units produced per hour) f. Average repair time g. Employee satisfaction h. Number of repeat customers Internal business perspective
2. Build a balanced Scorecard for H&R Block that proposes objectives and measures for e of the four quadrants of the card (financial, customer, internal, and learning). Copyright © 2017 by Nelson Education Ltd.
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