What processes should you employ to monitor and follow up customer commitments? Discuss in 50–80 words.

Question

Question

Answer 1

Answer #1

You should follow the following steps to monitor and follow up customer commitments.

1) Create a service management plan

2) Establish the goal of customer service

3) Train your employees about customer service

4) Clearly identify Customer's needs

5) Meet customer's needs

6) Get customer's feedback

7) Measure customer's satisfaction

8) Manage customer's complaint and provide them with timely service

9) Evaluate your customer service management system and keep upgrading it to meet customer need and satisfy them .

Answer 2

Similar Homework Help Questions

1. Who should be consulted when setting working capital levels and for what reason? 50–80 words...

1. Who should be consulted when setting working capital levels and for what reason? 50–80 words 2. What is the main reason for setting a correct level of working capital? 50–80 words
B. A 54 year old male is in for a follow-up visit to monitor treatment for...

B. A 54 year old male is in for a follow-up visit to monitor treatment for type 2 diabetes. The provider added regular insulin to his treatment regimeg last month. He tells you that he has not had any symptoms of hypoglycemia with the new plan and that his glucose levels have been between 50 and 80. Additionaly, after a visit to his cardiologist he was prescribed a new medication, atenolol. 1. Provide an indepth discussion on the possible complications/effects...
6. If you place a control that monthly statements be mailed with independent follow-up on customer...

6. If you place a control that monthly statements be mailed with independent follow-up on customer complaints, which of the following risks will you be addressing? A : Sales invoices may be billed to the wrong customer. B : Invoices may not be journalized or posted to customer accounts. C : Customers may be billed incorrect amounts. D : Sales invoices may be recorded in the incorrect accounting period.

Respond to the following in a minimum of 175 words: Discuss how you would set up...

Respond to the following in a minimum of 175 words: Discuss how you would set up control measures in your organization or even your home? What considerations must you include in your risk analysis? How do those differ when analyzing risk for hardware, software, and cloud services?
should the Australian Capital Gains Tax system have a 50% discount available to taxpayers? Discuss this...

should the Australian Capital Gains Tax system have a 50% discount available to taxpayers? Discuss this with reference to the criteria for evaluating tax policy: •Economic efficiency •Simplicity •Equity / fairness You should feel free to discuss any other relevant matters 1500 words minimum
Follow-Up Discussion The V-versus-T graph below represents a cyclic process comprising four hypothetical processes. The mass...

Follow-Up Discussion The V-versus-T graph below represents a cyclic process comprising four hypothetical processes. The mass of the gas remains constant. IT P P V Process What happens to P? What happens to T? What happens to V? 12 2 → 3 3 →4 4 +1 . Use the table above to keep track of what happens in each step of the cycle. Use the information in the table to represent the processes in P-versus-T and P-versus-V graphs, and upload...

If Uber or Lyft fails to pick up a customer in a timely fashion, what should...

If Uber or Lyft fails to pick up a customer in a timely fashion, what should they do to rectify the service failure?
A medical doctor has a data set about her patients. From her past data, she knows that she will have 80% follow-up...

A medical doctor has a data set about her patients. From her past data, she knows that she will have 80% follow-up visits after her first contact with her patients (a) If she has 10 patients today, what is the probability that the follow-up patients will be exactly 6? (b) Now consider 60 patients, then what is the probability that she will have at least 50 follow-up patients? (use the central limit theorem) (c) Out of 60 patients, what is...
In your own words, discuss what you believe to be the future trends of unions and...

In your own words, discuss what you believe to be the future trends of unions and unionization efforts in healthcare organizations and what management should do to be prepared to confront these issues. Include which areas you believe to be most vulnerable to union activity. (150 words minimum) Grade will be based on length of response, extent to which the question was answered effectively, and proper use of grammar, sentence construction, and punctuation.

n your own words, discuss what you believe to be the future trends of unions and...

n your own words, discuss what you believe to be the future trends of unions and unionization efforts in healthcare organizations and what management should do to be prepared to confront these issues. Include which areas you believe to be most vulnerable to union activity. (150 words minimum) Grade will be based on length of response, extent to which the question was answered effectively, and proper use of grammar, sentence construction, and punctuation.