Question

The table below shows results from a survey conducted on the frequency of use of a transport service and the customers ratings of the quality of the service provided. Rating of Quality of Service Frequency of Use Average 20 Poor 14 18 Good Frequently23 Occasionally 24 The survey was conducted on how many customers? Find the probability that a customer chosen randomly uses the (a) service frequently. (c) Find the probability that a customer chosen randomly rates the quality of service as poor. (d) Find the probability that a customer chosen randomly uses the service occasionally and considers the quality of service as good (e) Using the additive rule, find the probability that a customer chosen randomly uses the service frequently or rates it as poor. (1) Apply the multiplicative rule for the following: (0) Given that a customer chosen randomly uses the service frequently, find the probability that he/she rates the service as poor. (ii) Given that a customer chosen randomly rates the quality of the service as good, find the probability that he/she uses the service occasionally.

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