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The requirements for this assignment is to produce a business email which states positive news in...

The requirements for this assignment is to produce a business email which states positive news in response to a customer claim. In other words, take the position of a manager at a business to which a customer has issued a claim (complaint about a good or service). Your job is to write an adjustment email, in which you grant the customer's claim and explain to them what happened (without throwing any fellow employees to the wolves); what you will do for them to ensure their continued patronage; and how you will prevent the issue from happening in the future. Remember that you must reveal the good news in the email's opening paragraph, provide details in the body paragraphs, and provide a summation and a forward-looking message in the closing paragraph.

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