Question

The information retrieval stage of the consumer decision-making model would tend to be the least involved for which of the following hospitality and travel services? a. a rental car for a three day vacation weekend b. a restaurant for a casual lunch c. a hotel for a large wedding reception Which of the following statements is not true in regard to postconsumption feelings? a. they are based on consumers' expectations and actual firm performance b. hospitality chains have an advantage because of a lower perceived risk c. from a management perspective, it is better to under-promise and over-deliver d. all of the above are true The final set of products or service providers that are considered by consumers when making a purchase decision is referred to as the: a. choice set b. reference set c. evoked set

Answer 1

answer-

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2- a restaurant for a casual lunch

3- all of the above are true

4- evoked set

5- compensatory models

6- extended

7- routine response behavior

8- diffusion and adoption

9- less negotiation

10- a and b only

12- Marketability

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