Homework Answers
1. The total capacity of the receptionist = 60/4= 15 PATIENTS per hour
2. The total capacity of the dental assistant = 60/15 = 4 Patients in an hour.
3. The total capacity of the dentist = 60/20 = 3 patients in an hour
4. Process capacity = 12 patients per hour
5.The bottleneck will be the first point of contact to the patients i.e the receptionist.
6. The flow rate of the process = 15 patients per hour
7. Utilisation of the dental assistance = Multiple patients in an hour
8. Flow rate of the process = 15 patients and the cycle time = 60 minutes
9. total time taken by each patients = approv 15 mins as there are 35 patients and it would take a total of 120 mins to process all patients.
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