A) Correct process flow diagram is figure D
B) Throughput :
RC takes 4 minutes per patient. Therefore throughput of RC = 60/4 = 15 patients/ hour
RRC takes 6 minutes per patient. Therefore throughput = 60/6 = 10 patients/ hour
NP = 60/5 = 12 patients/hr
PA = 60/5 = 12 patients/hr
MD = 60/15 = 4 patients/hr
BC = 60/3 = 20 patients/hr
C) Labor utilisation rates :
RC = 10/15 = 66.7%
RRC = 10/10 = 100%
NP = 10/12 = 83.3%
PA = 10/12 * 40 = 33.3%
MD = 10/4 * 60 = 150%
BC = 10/20 = 50%
So, Bottle neck is at MD
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