Question

4. Refusing Typical Requests and Claims Choose the best answer for each of the following questions about refusing direct requests and claims When refusing typical requests: Eliminate the buffer OThink about the reaction of the receiver OEmploy the direct strategy When a company must refuse a request for a donation to a charitable organization, how should the refusal message be focused? On the myriad reasons why the company is unable to donate On the positive attributes of the charitable organization On the state of not-for-profit giving and donation cycles True or False: You do not need to provide reasons when refusing an internal request. OTrue False

Answer 1

1. While refusing the request, one must think from the perspective of the other person. Option 2 is right.

2. The refusal should focus on the positive attributes of the charitable organisation. Option 2 is right

3. False. One needs to provide reason for the refusal of internal request also.

4. False. There is no clarity on the refusal at the closing of the letter.