CHAPTER 7: THE EXTERNAL ENVIRONMENT AND ITS RELATIONSHIP TO STRATEGY How is quality determined in healthcare?,...
CHAPTER 7: THE EXTERNAL ENVIRONMENT AND ITS RELATIONSHIP TO STRATEGY
How is quality determined in healthcare?, and How is clinical quality different from service quality?
Homework Answers
Health care quality is defined as the degree to which health care services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge. So as per the definition quality in healthcare has the following properties:
- Effectiveness: The extent to which care is provided and the outcome is achieved
- Efficiency: It relates to maximizing the quality of a comparable unit of health care delivered or unit of health benefit achieved for a given unit of health care resources used and within the specific time provided.
- Patient centricity: Relates to meeting patients' needs and preferences and providing education and support.
- Safety: Relates to actual or potential bodily harm to the patient
- Timeliness: The speedy service provided to the patient.
Clinical quality is different from service quality in that:
- Clinical quality has the patient service part in common with service quality, but clinical quality is also related to clinical processes.
- Clinical quality is experienced by only one customer type, i.e. patients, service quality has a broad range of customers.
- Clinical quality is not time dependent. It is dependent upon the satisfaction of the patients. Service quality is time dependent.
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CHAPTER 7: THE EXTERNAL ENVIRONMENT AND ITS RELATIONSHIP TO
STRATEGY
How is quality determined in healthcare?,...
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Change is part of our daily healthcare environment. Clinical nursing judgments based on quality and safety, as well as protocols and standards, reflect our patient-centered care values. What steps could you take to develop more resilience in your practice setting? How might you communicate a change in practice to patients and nursing peers? Please provide sources
Change is part of our daily healthcare environment. Clinical nursing judgements based on quality and safety,...
Change is part of our daily healthcare environment. Clinical nursing judgements based on quality and safety, as well as protocols and standards, reflect our patient-centered care values. What steps could you take to develop more resilience in your practice setting? How might you communicate a change in practice to patients and nursing peers? please any materials used thank you
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