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What factors contributed to Novartis’s invoice processing being so complex? How did IT help the company...

What factors contributed to Novartis’s invoice processing being so complex?
How did IT help the company solve that problem?
What other uses and functions does InputAccel serve, and how will this be useful to Novartis over the long term? (You may want to visit the EMC/Captiva website, https://www.emc.com (Links to an external site.), for more information on InputAccel’s )
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Answer #1

IT helps the company to solve the problem in many ways,
IT work as the help desk and solve the daily problems encountered by the employee via a ticket system
IT works as the software troubleshooter as well as the Hardware tech support
IT Support with technological merger and establishment of the new technologies
IT support testing and new software within the organization
IT takes care of the company security for their data
IT protects the entire technological environment of the company
IT makes it possible to maintain the internet and other support facilities within the organization

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