Question

16. U.S. managers often are culturally characterized as being:

A.	harmonizers.

B.	good listeners.

C.	sensitive to others needs.

D.	excessively competitive.

E.	compassionate.

17. During the communication process, poor hearing, poor eyesight, and environmental noises are examples of noise.

TRUE/FALSE

18. Semantics refers to a person's characteristic speaking pattern.

TRUE/FALSE

19. Research studies indicate that aggressiveness is more effective than assertiveness in both work-related and consumer contexts.

TRUE/FALSE

20. "I don't know if that is the, um, way to do this. It's not all that important to know, is it?" This illustrates an assertive communication style.

TRUE/FALSE

21. E-mail is an ever-present challenge and often an enormous time drain.

TRUE/FALSE

22. _____ is defined as the exchange of information between a sender and a receiver, and the inference of meaning between the individuals involved.

A.	Perception

B.	Gatekeeping

C.	Communication

D.

Encoding

E.

Semantics

23. Communication begins when a sender _____ an idea or thought.

A.

decodes

B.	selects a medium for

C.	provides feedback for

D.

encodes

E.	neutralizes noise for sending

24. Logos is a an online publishing firm that has to lay off a number of its most senior employees due to heavy losses and restructuring. What is the most effective medium in communicating this to the employees?

A.	Through telephone

B.	Via e-mail

C.	By texting

D.	Through online platforms

E.	Through face-to-face talks

Answer 1

16) option D---excessively competitive.

17) False

18) False

19) False

20) False

21) False

22) option C--Communication

23) option D---encodes

24) option E---Through face-to-face talks