Question

Based on the philosophies of influential quality thought leaders, explain how their quality management concepts support sustainability efforts in an operation. Discuss your beliefs about their theory and how it impacts an operation?

Answer 1

Solution:

The quality management is important for any business and operation. The thought leader in Quality management has proposed the integration of quality in all the processes of the business and operations for a better result and a sustained advantage of using the quality management philosophy at business. The quality management states that for a business to have a sustainable competitive advantage over its competitors then it should focus on instilling quality in all the processes of the business such as procurement, manufacturing, service and customer service. If a business is successful in making all the processes of the business in a top-notch quality then it is possible for the business to have a prolonged sustainable competitive advantage.

I believe in today's era where most of the businesses which are operating in a mature market it is necessary for businesses to have a sustainable competitive advantage over their competitors so that they have an edge over their competitors and can command a dominating position in the market with having quality in all their business processes. Hence, I believe quality is extremely important for having a sustainable competition in a matured market.