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A market leading company has noticed he competition is catching up and in many areas achieving...

A market leading company has noticed he competition is catching up and in many areas achieving a better performance. They created a task force to investigate a propose recommendations to create the lead. After investigation, the team concluded that the company is doing all the right things. The company then calls you to propose a further investigate to propose a further investigate a propose a radical improvement. What will be the steps that you will be following to achieve your mandate.

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In order to propose steps to be taken by the company for radical improvement which is improvement of technology used and innovative thoughts for maximum customer satisfaction , we first need to study the condition of the company in terms of technology . We need to check certain things like the type of software being used by the company , level to which the company uses automation , time intervals at which the company updates it's systems, training provided to the employees to better understand the latest technology . While studying these things we need to compare them with the current market trends and see where the company lags and where it leads. Based in this we can come up with areas which needs to be improved so that the company can further improve and succeed .

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