Question

You work for a locally owned, mid-sized company that is based in Atlanta (pick a real company in Atlanta). The company has satellite facilities and customers around the Southeast. Currently, all sales and technical information is print-based and updates are sent as attachments to emails. Convince your management that the company should provide tablets to all sales and technical people. Once you have their support, you will make the recommendation to the CEO.

What are some problems, solutions and benefits regarding this passage?

Answer 1

Space works engineering is the selected company. Tablets are important for the sales and technical people in order to carry out their work smoothly.

Benefits

Tabs is portable and thus the sales people can show each and every information regarding the services to the customers very easily.

Tracking the prospects can be done by using the various tracking facilities which is automatically installed in the tab.

Problems

Sometimes Tab can be used for other purposes like gaming, internet surfing and this can reduce the productivity of the sales people and the technical people to a great extend,

Solutions

These tabs provide opportunities like blocking sites. The top management team can block various entertainment sites like Facebook, Youtube. This can prevent the employees from wasting their time and they can purely focus on the work and thus this will also increase the productivity of the employees.

Answer 2

Problem:

1. Inefficient Information Sharing: Print-based sales and technical information is slow and cumbersome to update and distribute. Sending updates as email attachments can lead to version control issues and delays in getting critical information to the field teams.

Solutions:

1. Provide Tablets to Sales and Technical Teams: Equipping sales and technical teams with tablets will allow them to access up-to-date information instantly, streamlining communication and eliminating the need for printed materials.

Benefits:

1. Real-Time Updates: Tablets will enable the teams to access the latest sales and technical information in real-time, ensuring they always have the most current data to serve customers better.

2. Improved Communication: Tablets will facilitate seamless communication between the central office and satellite facilities. Sales reps and technical teams can quickly receive updates and share feedback, leading to faster response times and better collaboration.

3. Enhanced Mobility: Tablets are portable and lightweight, enabling sales and technical teams to carry all necessary information on the go. They can access data during client visits, trade shows, or when working remotely, improving productivity and efficiency.

4. Reduced Printing Costs: Transitioning from print-based materials to digital content on tablets will significantly reduce printing costs associated with producing and distributing physical documents.

5. Environmentally Friendly: Going digital with tablets aligns with environmentally sustainable practices by reducing paper usage and waste, contributing to the company's corporate social responsibility.

6. Improved Sales Presentations: Sales representatives can use interactive multimedia content on tablets during presentations, enhancing engagement with potential clients and making a stronger impression.

7. Data Analytics: Tablets can be equipped with data analytics tools to track customer preferences, buying patterns, and sales performance, enabling the company to make data-driven decisions and optimize sales strategies.

8. Faster Training and Onboarding: Tablets can be loaded with training materials and resources, facilitating faster onboarding of new sales and technical team members.

9. Competitive Advantage: Equipping the teams with tablets demonstrates the company's commitment to adopting modern technologies and staying ahead of the competition in the digital era.

Once management is convinced, the recommendation to the CEO should focus on the strategic implementation of the tablet initiative. This includes a budget allocation for purchasing tablets, software development for customized apps, security measures for data protection, and comprehensive training programs for employees to effectively use the tablets. Emphasize the long-term benefits, including increased sales, enhanced customer satisfaction, and operational efficiency that can be achieved through this transformation.