Question

Case Incident 3 THE POLITICS OF BACKSTABBING Scott Rosen believed that he was making progress as an assistant manager of a financial-services company-until he noticed that his colleague, another assistant manager, was attempting to push him aside. On repeated occasions, Mr. Rosen would observe his colleague speaking with their manager behind closed doors. During these conversations, Mr. Rosen's colleague would attempt to persuade the supervisor that Mr. Rosen was incompetent and mismanaging his job, a practice that Mr. Rosen found out after the fact. Mr. Rosen recounts one specific instance of his colleague's backstabbing efforts: When asked a question by his subordinates to which Mr. Rosen did not know the answer, his colleague would state to their supervisor, "I can't believe he didn't know something like that." On other occasions, after instructing a subordinate to complete a specific task, Mr. Rosen's colleague would say, "I wouldn't make you do something like that." What was the end result of such illegitimate political tactics? Mr. Rosen was demoted, an action that led him to resign shortly after, while his colleague was promoted. "Whatever I did, I lost," recounts Mr. Rosen. What leads individuals to behave this way? According to Judith Briles, a management consultant who has extensively studied the practice of backstabbing, a tight job market is often a contributing factor. Fred Nader, another management consultant, believes that backstabbing is the result of "some kind of character disorder." One executive at a technology company in Seattle admits that blind ambition was responsible for his backstabbing. In 1999, he was assigned as an external sales representative, partnered with a colleague who worked internally at their client's office. The executive wanted the internal sales position for himself. To reach this goal, he systematically engaged in backstabbing to shatter his colleague's credibility. Each time he heard a complaint, however small, from the client, he would ask for it in an e-mail and then forward the information to his boss. He'd include a short message about his colleague such as: "I'm powerless to deal with this. She's not being responsive and the customer is beating on me." In addition, he would fail to share important information with her before presentations with their boss to convey the impression that she did not know what she was talking about. He even took backstabbing so far as to schedule meetings with their boss on an electronic calendar but then altered her version so that she was late. Eventually, he convinced his boss that she was overworked. He was transferred to the client's office, while his colleague was moved back to the main office. Incidents such as these may not be uncommon in the workplace. Given today's competitive work environment, employees may be using political games to move ahead. To guard against backstabbing, Bob McDonald, a management consultant, recommends telling supervisors and other key personnel that the backstabber is not a friend. He states that this may be effective because backstabbers often claim to be friends of their victims and then act as if they are hesitant about sharing negative information with others because of this professed friendship. In any event, it is clear that employees in organizations need to be aware of illegitimate political behavior. Companies may need to adopt formal policies to safeguard employees against such behavior; however, it may be the case that behaviors such as backstabbing and spreading negative rumors are difficult to detect. Thus, both employees and managers should try to verify information to avoid the negative repercussions that can come from backstabbing and other illegitimate behaviors. Questions 1. What personality types and organizational factors, in addition to those cited, lead to illegitimate political behaviors such as backstabbing? 2. Imagine that a colleague is engaging in illegitimate political behavior toward you. What steps might you take to reduce or eliminate this behavior? 3. In addition to the obvious negative effects of illegitimate political behavior on victims what might be some negative effects on the perpetrators? On the organization as a whole?

Answer 1

Ans 1: You find backstabbing in all situations where there is a hierarchy of employees. Some people move up the ladder by merit, others spend their time taking credit for work done by those they are supervising and sending blame to those who are in competition with them for the next raise or promotion. In fact, there may even be other goals the backstabber has than promotion or bonuses. He may be trying to get close to the powers that be or gain social access to them. An individual who backstabs another is generally insecure in themselves. Jealous of another person.

Ans 2: Keep a written record, dated, time, and event. Talk with your human resources person or your union representative. Have the facts. Save anything done in writing. You could start by saying you just aren’t interested in the topic and would appreciate not having to hear about it. If that doesn’t work, do a reminder. Be very nice. Don’t criticize his views or make this personal. You are supposed to be able to work in the work environment and to concentrate on what you are required to do. If this doesn’t work, then go up the chain of command. All during this time, keep your records. They will be the evidence you need to make this stop. Step lightly and stress that this behavior is making a hostile work environment

Ans 3:

• Destruction of trust
• Retaliation
• Escalation
• Distraction
• Loss of effectiveness
• Negative Moral
• Loss of Production