Determine the utilization and the efficiency:
A loan processing operation processes an average of 12 loans per day. The operation has a design capacity of 18 loans per day and an effective capacity of 16 loans per day.
Utilization = (Actual Output/Design capacity)*100
= (12/18)*100
= 66.67%
Efficiency = (Actual Output/Effective Capacity)*100
= (12/16)*100
= 75%
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