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A qualitative reason to eliminate a customer may be: a) The customer demand discounts every time...

A qualitative reason to eliminate a customer may be:

a) The customer demand discounts every time they order.

b) The customer annoy your front desk person repeated phone calls, causing stress and tension for your front desk staff.

c) The customer doesn't pay their invoices on time, or not at all.

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Answer #1

The correct answer is option b.The customer annoy your front desk person repeated phone calls,causing stress and tension for your front desk staff

Since the customer is causing stress and tension for the front line staff ,which cannot be quantified very easily ,it is a qualitative reason.

Other options :

a)Discounts can be quantified ,say 5 % ,10 % etc and hence it is a quantitative reason.

c)Invoice on time can be quantified and hence is the not the qualitative reason.

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