A qualitative reason to eliminate a customer may be: a) The customer demand discounts every time...
A qualitative reason to eliminate a customer may be:
a) The customer demand discounts every time they order.
b) The customer annoy your front desk person repeated phone calls, causing stress and tension for your front desk staff.
c) The customer doesn't pay their invoices on time, or not at all.
Homework Answers
The correct answer is option b.The customer annoy your front desk person repeated phone calls,causing stress and tension for your front desk staff
Since the customer is causing stress and tension for the front line staff ,which cannot be quantified very easily ,it is a qualitative reason.
Other options :
a)Discounts can be quantified ,say 5 % ,10 % etc and hence it is a quantitative reason.
c)Invoice on time can be quantified and hence is the not the qualitative reason.
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A qualitative reason to eliminate a customer may be:
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1.
Which step of the personal selling process did Sam engage in
when, early in his career, he made in-person cold calls with
professors on various campuses?
Sales presentation
Preapproach
Closing the sale
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Follow-up
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customers?
He lets professors initiate sales visits.
He guarantees the cheapest prices.
He earns customers’ trust and loyalty through one-on-one
interactions.
He closes sales as soon as possible.
His...
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