Question

Craft a new IT service for your college or university. Make sure that you produce a thoughtful, complete, and well written response. Talk about, Background, business case, outcome, Cost, Performance, value, budgeting, accounting. Strategy considerations, Financial Management and Business Relationship Management are all discussed coherently and completely

TIPS:

Effective Introduction

The Introduction effectively describes the background of the service area and the stakeholders,clearly presents the business case, and outlines specific desired outcomes of the new service

Strategy considerations

Service Portfolio Management, Demand Management, Financial Management and Business Relationship Management are all discussed coherently and completely.

Design Considerations

The important components of Suppliers and Service Level Management

Answer 1

Background

The journey towards an integrated and responsible learning in management started 25 ago, under a Trust. Today, after 25 years of its inception, the college has been delivering quality education consistently. The unique heritage spanning decades of excellence in higher education keeps it apart from other educational institutes. The ethos of the college is focused on identifying and nurturing the next generation talent, through intuitive education and interdisciplinary learning.

IT Service

The college plans to build massive open online content (mooc's) system for effective learning. In this the courses would be delivered online with the help of IT based system in which students can remotely access the courses.

Outcome

The aim is make students learn on the go while taking up assignment online. The students can ask their queries on group discussion forums and the continuous evaluation will be carried out. At the end of each course a final evaluation will be performed and those students clearing the process will be promoted to next levels.

Stakeholders

1. The College Administration

2. Faculty members

3. Students

4. IT team

Service Portfolio Management

• Service pipeline – Mooc’s on different subjects for all semesters.

• Service catalogue – Mooc’s on current semester accessible to the students enrolled in current semesters.

• Retired services- Since it’s an innovation, at this stage no services are in this category

Demand Management

Financial Management

	Quantity	Estimated Price (in Rs) Lakhs	Amount (in Rs)
Furniture for office, academic team and staff	5	2	2
Desktop/ Laptop and paraphernalia for Academic team and office Staff and for training -i5	10	10	10
Apple iMac-desktop/laptops -i7	3	5	5
22” Tablet Interactive PC podium mounted with Pen	3	3	3
Acs -Split (2 Ton) for staff and audio recording room	5	2.5	2.5
Softwares- screen capture, mac-office, etc.	5	10	10
Printer, scanners, paraphhernalia for computers	2	1	1
UPS and other power backups	10	5	5
Other small hardware and software, storage disks, headsets, speakers, maintenance, etc.	10	5	5
TOTAL	53	43.5	43.5

Financial Management

Fixed Cost = 43.5 L

Variable Cost = 10 L/year

Income = 30 L/year

First Year Outflow = 53.5 L-30.5 L = 23.5 L

Second Year Outflow = 23.5 L + 10 L - 30 L = 3.5 L

Third Year Outflow = 3.5 L + 10 L - 30 L = (-)16.5 L

At the mid of the 3rd year the service would become profitable.

Courses (Semester 4)	Demand Enrolled Students (Estimated)	Number of Subjects	Number of Courses (4*5)	Demand for service (100*20)
M.com	100	5	20	2000
MBA (IB)	100	5	20	2000
M.Phil.	100	5	20	2000
M.A.	100	5	20	2000
Total	400	20	80	8000

User Profile: - Each of the students has completed their graduation and each of   the students is supposed to login for 2 hours on a daily basis.

Number of Servers needed: - At a particular time, one course will be running. So, we will need 100 servers so that each student can login easily. In the future, we have to increase the servers.

User Profile Description

Stream	Number of Students
Commerce	150
Engineers	150
Physiology	50
Others	50

Capacity: - Our Servers has the capacity to manage triple number of students.

Overall Cost

Resources	Cost
Servers (Initially 100)	0.2 million
Website	0.1 million
Number of people to maintain website (5 people) 2 people: Website Handling 2 people: Academic Related issues 1 people: Analysis of users	0.1 million
Mentors	0.5 million
TOTAL	0.9 million