Question

describe the guidelines you should follow when composing to customers online.

Answer 1

Be Timely The right technology underlying solutions can help a company monitor what is being said online and alert property managers to a new social post immediately. It is important to instill a culture of urgency among employees when the social feedback loop is closed. Not only is one customer watching — so is everyone else. You don't have to respond to every comment, but responding to both good and bad posts is also important because it shows future customers how interested you are.

Leave it to Frontline Whether online or face-to-face, workers who are nearest to your customers are the best to communicate with them. Getting your employee frontline on board with your social media strategy invokes a strong sense of urgency to address underlying issues. The frontline will appreciate the importance of improving the customer experience because of the transparent nature of social media.

Keep Comments For skimming and quick discussions, fast social media sites are created. The period of social interaction is short, and not only for the initial reader, but for potential users, are your comments. Don't set the mood to death.

Thanks to the Customer when a question is identified. When user feedback on product quality were shared on social sites, Domino's Pizza did a good job involving customers and employees. This made the company look good by welcoming audience reviews.

Fix Problems Walking the walk is crucial to the success of your plan to control your customer experience and eventually your bottom line. Over time, businesses that consistently have the same problems will not only have bad social ratings, but will also show consumers that they are unable to improve. You don't want a lost cause to be written off.