Question

1) Provide 5 (five) examples of interpersonal skills you should demonstrate when communicating in a nursing environment.

2) Describe the steps you should follow when negotiating solutions to ensure that the process runs as smoothly as possible (Hint: four central guidelines to the principled negotiation approach) (in 70-90 words).

3) Identify and describe 3 (three) approaches you could implement to improve group dynamics in your work setting.

4) Briefly describe the most reliable and preferred interpreting method in a healthcare setting from face-to-face, video and telephone interpreting. Provide a rationale for your response (in 50-70 words).

Answer 1

Answer: The nurse should have interpersonal skills to handle the situation and while communicating with the patient. Some of the examples of interpersonal skills while communicating in a nursing envvironment are:

• Non-verbal Communication: While sometimes many patients are unable to communicate with the nurse due to some injury or problem. The nurse should actively participate and try to understand the problem of the patient.
• Verbal Communication: Sometimes patients create lots of inconvenience to the nurse by repeating the same things, nurse should tackle the condition calmly.
• Listening Skills: nurse should listen patient's problem and find the solutions.
• Problem Solving: Many of the times there is problems among the staff members and the nurses, so it should be solved.
• Decision Making: Interpersonal skills include the decision making, the decision should be wise and should benefit all the team members.
• Assertiveness: Nurse should be more assertive and active as they can manage the environmental problems which may occurs during the taking care of patient or staffs etc.

Steps that can be followed negotiating solutions to ensure that the process runs as smoothly as possible :

Separate People from the problem being negotiated: Parties that are engaged in negotiations should consider themselves in the other person’s situation and then think of each other as partners not adversaries.

Focus on Interests: We should always focus on interest as sometimes many people due to in anger take the worse decision that is not good for any of the parties.

Generate Options: It is very neccessary to create many options for a possible solution. It’s also important to not judge the ideas of the other people as some people consider this as brainstorming, which can be an effective exercise in creativity.

Overseeing the Other Alternatives: Parties should use other alternatives when a direct opposition is present. Develop objective criteria that might include legal precedent, scientific studies and industry statistics.

The most reliable and preferred interpreting method in a healthcare setting from face-to-face, video and telephone interpreting is face-to-face interpretation as while in this the patient's condition will be more clear. Sometimes patients themselves do not know about the main problem so on telephone they won't be able to express about it. But in front the healthcare professionals can easily detect the problem and disease which may occur. For example: In face-to-face interpretion the physician can easily check pulse rate, blood pressure and also get many hints of other disease such as thyroid etc.