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Compare and contrast the kiosk concept between a shopping mall selling general merchandise and a dealership...

Compare and contrast the kiosk concept between a shopping mall selling general merchandise and a dealership fixed operations department.

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Kiosk concept is used in a shopping mall selling general merchandise Kiosk concept is used in a dealership fixed operations department
It is used to search for stores according to their categories such as Men's Fashion, Women Fashion, Kids and Toys, Books, Jewellery, etc. They also display the locations of restaurants and other food outlets at the food court.

It facilitates employees to monitor and control the processes of the department.

It is used by Customers It is primarily used by employees of the operations department
Primary purpose is to view the locations as per floor layout. Primary purpose is to ensure production is as per schedule and to take corrective action as soon as any abnormality is observed.
It is an additional service-enhancing tool. It is essential.
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