what are good personal service delivery goal examples that customer services representative use to improve their...
what are good personal service delivery goal examples that customer services representative use to improve their customer service for the future?
Homework Answers
Following are the examples of good personal service delivery goal examples that customer services representative use to improve their customer service for the future:
- Carefully listening to the customer’s grievances and some repetitive grievances are especially taken seriously to the concerned authorities to fix the same permanently for seamless service in future.
- Seeking customer service feedback and ratings and genuinely pursuing towards acting upon the same.
- Exploring various opportunities in the field of customer service to come up with more innovative ways of reaching out to the customers.
- Imparting of high-quality training to strengthen the skills of the customer service team and ensuring the quality adherence norms at all times.
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what are good personal service delivery goal
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Develop, procure and use human and physical resources to support quality customer service delivery
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Travel Pickup and Delivery Customer Service Other Totals Driver and guard wages.......................... Vehicle operating expense...................... Vehicle...
Travel
Pickup and
Delivery
Customer
Service
Other
Totals
Driver and guard
wages..........................
Vehicle operating
expense......................
Vehicle
depreciation................................
Customer
representative salaries and
expenses..............................................
Office
expenses......................................
Administrative
expenses.........................
Total
cost................................................
$628,000
$306,000
$417,000
$279,000
$1,630,000
Each entry in the table is derived by
multiplying the total cost for the cost category by the percentage
taken from the table below that shows the distribution of resource
consumption:
Travel
Pickup and
Delivery
Customer
Service
Other
Totals
Driver and guard
wages..........................
Vehicle operating
expense......................
Vehicle...
Waiting time, delivery time, number of customer complaints are examples of A. Internal audits B. Standard...
Waiting time, delivery time, number of customer complaints are examples of A. Internal audits B. Standard operating procedures C. Quality characteristics in services D. Statistical process control
A call center is concerned that call durations for a customer service representative are too erratic:...
A call center is concerned that call durations for a customer
service representative are too erratic: high variations is call
durations can lead to customer dissatisfaction who have to wait
longer for a resolution. The company has collected data from 24
randomly selected phone calls from that specific customer
representative and found that s = 4.15 minutes. Answer the
following questions.
(a) Is there enough evidence to suggest that σ = 4 minutes? Use
α = 0.05.
(b) Assume that...
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The amount of time required to reach a customer service representative has a huge impact on...
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Lennon Services has a customer marketing service that offers Internet marketing services.Services include graphics, hosting and...
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A dry cleaning business offers a pick-up and delivery service for a 10 percent surcharge. Management...
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1. In what way can technology play a role in the delivery of effective customer service? Explain. 2. What are some disadvantages of using technology for service delivery? 3. What are some advantages of using technology for service delivery?
Travel
Pickup and
Delivery
Customer
Service
Other
Totals
Driver and guard
wages..........................
Vehicle operating
expense......................
Vehicle
depreciation................................
Customer
representative salaries and
expenses..............................................
Office
expenses......................................
Administrative
expenses.........................
Total
cost................................................
$628,000
$306,000
$417,000
$279,000
$1,630,000
Each entry in the table is derived by
multiplying the total cost for the cost category by the percentage
taken from the table below that shows the distribution of resource
consumption:
Travel
Pickup and
Delivery
Customer
Service
Other
Totals
Driver and guard
wages..........................
Vehicle operating
expense......................
Vehicle...
A call center is concerned that call durations for a customer
service representative are too erratic: high variations is call
durations can lead to customer dissatisfaction who have to wait
longer for a resolution. The company has collected data from 24
randomly selected phone calls from that specific customer
representative and found that s = 4.15 minutes. Answer the
following questions.
(a) Is there enough evidence to suggest that σ = 4 minutes? Use
α = 0.05.
(b) Assume that...
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