Question

Develop, procure and use human and physical resources to support quality customer service delivery

Answer 1

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

some of points which should be considered for quality customer service delivery.

1. how to provide opportunities for relevant people to provide information about the physical resources required

2. the importance of developing plans which take into account past experience, trends and developments and factors likely to affect future resource use

3. the need for plans to be consistent with organisation's objectives, policies and legal requirements

4. the importance of presenting plans to relevant people in an appropriate and timely manner Obtain physical resources

5. how to make requests for physical resources

6. the importance of requests for physical resources being presented to relevant people in time for the resources to be obtained

7. how to obtain physical resources that support activities under your control

8. how to agree with relevant people appropriate amendments to plans when you cannot obtain the physical resources required

9. how to identify the supplies needed

10. the importance of negotiating with suppliers in a manner which will maintain good relations

11. how to choose from a range of suppliers that is sufficiently wide to ensure adequate competition and continuity of supplies

12. methods of reaching agreements with suppliers that provide good value and comply with organisational and legal requirements

13. the need to monitor the quality and quantity of supplies at appropriate intervals

14. the organisation's requirements for quality, quantity and delivery of physical resources

15. methods of dealing with actual or potential problems with supplies

16. the importance of accurate record keeping in managing supplies and supliers

Customer Service Surveys

Many businesses use customer feedback forms to measure customer satisfaction and find any problems so they can be corrected. The goal of a human resources customer service survey is the same, except that the employees are considered the customers of the human resources department.

To design such a survey, ask employees what requests they have made of human resources, how important the requests were, which HR employees were involved and how well the service matched expectations. You can also ask the employee to rate his interaction with HR on a scale of one to five for courtesy, timeliness and qualily

This type of survey can reveal areas that need work as well as identifying HR employees whose work is above or below expected standards