Question

Part 2: Develop a Customer Service Survey Develop a Customer Service Survey that is appropriate for a current job that you have, one that you have done previously, or one that you hope to do in the future. Use the following links to learn more about these surveys. Some of these article links contain conflicting advice - everyone has their own opinions, and you get to have your own, too, as you create your survey. 1. How to Create a Customer Service Satisfaction Survey 2. How do I Create a Customer Service Survey? 3. Creating Survey Questions 4. SurveyMonkey This is a free on-line service that will help you set up surveys to be completed electronically. Even if you don't use this, it's a great resource to know about

Answer 1

Hi ,

I used to work as a Sr Sales Executive in a MNC which used to sell solutions for Logistic Automation. So, a survey that is appropriate for that job is something as below, but before that there are few points that should be noticed before putting up a survey:

-> Don't make the survey too long.

-> Make the survey available for every mobile device possible.

-> Set a frequency of survey to immediate and later in a fixed amount of time for future if continuous support has been given to the customer.

-> Ask close ended questions to avoid confusion.

Survey as per my job:

1) Are you satisfied with the Company's way of working?

a) Yes b) No

2) Are you satisfied with the product that has been delivered?

a) Yes b) No

3) Rate the quality of the product on 1 to 10?

-----

4) Are you satisfied with the Company's representative throughout the process?

a) Yes b) No

5) Are you willing to work with the firm again in future?

a) Yes b) No

6) Suggestion to improve anything (if something is not as per standards) :

I think, this is enough of a survey that can be helpful for my job.

Thanks,

Abhishek