Question

Please answer the question below ASAP!!

PART 2...answer inline Everyone has ideas for a service that they just know others would use and pay for. Think of a new, unique service that doesn't exist This doesn't mean a new restaurant, but a restaurant that has a service that is new, unique. This doesn't mean a restaurant with a new menu, such as Sherpa Himalyan Cusine. Think new and unique 'service.' Now answer the following questions: What service have you selected? 2. Describe someone's role as a customer in the service delivery. 3. How will they or did they learn this "role"? 4. How important is the customer to the service delivery process? 5. How would you describe the customer's level of participation (low/medium/high)? Explain. 6. What influence will other customers have on their service experience? 7. When and how might other customers enhance someone's experience? diminish the 1. experience? 8. When might the customer be able to enhance their own experience? 9. When might you customer do something that diminishes their experience? 10. Is this a service that others may be able to provide for themselves (without the service provider's assistance)? Why or why not?

Answer 1

Answers given according to the Question no. as mentioned above.

1. I have selected a service which may be provided by the restaurant owners when customers come to visit the restaurant for food. The service is complementary board games like Ludo, Sequence, UNO, several other card games etc.

2. The customer's/customers' role here is just to avail the service and choose the game which is most suitable for them and to make full utilization of the time between placing the order and arrival of the order.

3. They will learn this role by simply visiting the restaurant more often. Also, the staff would be there to help them with it in case they need any assistance.

4. The customer is the most important person in the service delivery process since if the customers don;t avail the service, it will be absolutely useless to introduce it.

5. It will be seen by the enthusiasm with which they play the games.

6. The other customers will see the people at the nearby table enjoying their wait time for getting their food order in such a playful way and thereby get influenced to do the same.

7. The other customers can enhance the experience by encouraging or supporting one of the teams in the game. They can diminish the experience by raising an issue which they may have while the other customers are playing. For e.g., loud noise from the voice of the customers.

8. The customers will be able to enhance their own experience with the help of bringing more no. of people along with them. It is like, the more, the merrier in this case.

9. The customers might not be encouraged enough to play or might not like the idea of playing games which might diminish their experience.

10. This service can be provided by others for themselves, provided the restaurant owner doesn't mind his/her customers to bring their own games and play in his/her restaurant.