Question

How an operations manager could use BELOW information to improve their operation.

The moment that I saw Zappos Insight I thought that Zappos Insight was marking itself as a business that is in service to each other, meaning they not only want to help the business prosper, but they also want other businesses to thrive. Zappos seeks business customers through a range of different methods and programs.

Originally, Zappos started out online as a shoe seller who took pictures of shoes at shops and then bought and delivered them whenever someone ordered them online. Zappos Insight was later developed as a business-to-business unit that would share with companies its unique culture and teach them how to create a better and more fun place to work. Zappos experience is also focused towards developing a delivery service that customers love and inform others about. Zappos created a whole new way to reach and connect with customers by developing Zappos Insight. They started this process by offering free shipping back and forth to consumers when they bought shoes to create a type of shoe store atmosphere where customers could try to return different shoes. They noticed that many businesses had spent thousands to millions on online ads and advertisements, so they chose instead to concentrate their money on the experience of the consumers. In delivering a pleasant experience for consumers and other companies, they would be more likely to return to Zappos and become a loyal customer in return. This has helped Zappos stand out amongst other companies and have gained.

Zappos Intelligence is great when it comes to building relationships with its clients, and this is because they want everyone to profit and have a happier place of work. Zappos ' mission is to create a rich business culture in which businesses can help their workers learn to love their work and, also help other businesses grow. They believe this creates better business relationships between companies and employees by creating stronger work cultures in enterprises. Their teachings concentrate on core values that encourage working together and ensuring clients say "WOW" about their service.

After the Zappos tour Zappos really cares about its workers and other businesses. I believe many other companies would want to visit Zappos as businesses would learn how to create a better and more relevant connection to their customers by attending their tours and meetings. Many businesses will take their core values from the culture of Zappos and adapt it in their own unique way to their own companies. Companies don't have to follow exactly how Zappos operates, but they should follow the core values Zappos promotes to create a stronger connection with employees and customers. Several organizations have already done this and have proven successful.

Answer 1

Operations manager can develop their own style to manage the business activities. They can identify the area from which cost can be reduced or cut to achieve extra profit margin. Delivery of products and services should be designed as per the customers expectations and choices.

A sound workplace environment should be established so that employees work with zeal and commitment. There should be a mission to achieve competitiveness in the marketplace from immediate competitors. Operations manager should develop core values and ethical standards to attract different stakeholders which ultimately provide value added to the business operations.