How does ethics contribute to customer satisfaction? Assume for your the answer, the business is either a retail business or is a service industry dealing with the general public.
Ethics plays a very important in customer satisfaction and also to retain market share over the long run. Lets take the example of a bank in the service industry that deals with public at large. The bank must disclose all costs and charges to the customers be it for checking accounts or loan transactions. There must be no distinction made between a high profile customer and a normal customer. The financial motives of the bank must not certainly come in the way of providing the customer with the best service. This will ensure customer satisfaction and gain more clients.
How does ethics contribute to customer satisfaction? Assume for your the answer, the business is either...
1.i) What is meant by “business ethics”? a) How do business ethics relate to a business? b) What are some of the benefits of a business acting ethically? c) Give an example of an ethical business and explain your point of view. d) How do business ethics fit in with ASX Corporate Governance Principles & Recommendations? e) What does business ethics have to do with external stakeholders? f) What is a Code of Ethics/Code of Conduct? g) What is the...
Supermarket Customer Satisfaction. Consumer Reports uses a survey of readers to obtain customer satisfaction ratings for the nation’s largest supermarkets (Consumer Reports, https://www.consumerreports.org/products/grocery-stores-supermarkets/ratings-overview/). Each survey respondent is asked to rate a specified supermarket based on a variety of factors such as: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all factors. Sample data representative of independent...
How does Xerox research and measure customer satisfaction? What would you recommend to improve the program? Use insights from GAPs model and ServQual dimensions to support your answer. i really just need examples from GAPS model and Servqual dimensions!!!
The pivotal role that employees play in customer satisfaction. Schneider and Bowen (1993) note that "both a climate for service and a climate for employee well-being are highly correlated with perceptions of service quality." Schneider and Bowen learned in their research that employee experiences are affected by how customers experience the service. They further observed that customers play a vital role in the delivery of services by interacting with service employees directly, or by making use of self-service offers supported...
. Does good customer service have a direct impact on the profitability of a business? Why or why not? How can a business combine customer service with their internet marketing strategy?
Q48 Answer the following questions: (a) What are the key strengths and limitations for business ethics and public relations practice of the utilitarian, deontological and human rights ethical doctrines? [2 Marks] (b) Does ‘postmodern rhetorical theory’ offer a useful way of conceptualising the role of public relations in relation to ethical disputes? Explain. [1 Mark] PLEASE DO NOT WRITE THE ANSWER - USE WORD FORMAT. NO PLAGIARISM PLEASE.
As public pressure for corporate accountability and ethical behavior increases, businesses and industries are putting more emphasis on establishing and publicly sharing their codes of ethics with stakeholders. Businesses adopt these to help guide corporate decision-making, but they can be used against them when businesses stray from their stated codes. For instance, Enron’s 64-page code of ethics was Exhibit #1 at the trial of its CEO, Ken Lay, after the company imploded. Stuart Gilman, president of the Ethics Resource Center...
Assess systems thinking and how your performance affects the overall system and customer satisfaction when addressing real world problems?
I need a summary and your thought about this article How to Put Ethics in E-Business. Although the growth of e-commerce continues to provide businesses with more opportunities, the e-commerce industry faces many of the same ethical issues as traditional brick-and-mortar businesses. A key advantage of conducting e-business is that it gives small businesses access to a broader consumer market so they can compete with larger businesses. However, it’s up to the business owner to let customers know that a...
Discuss how ethics and business are related from a societal viewpoint, an individual consumer, a potential marketing employee, and public policy. Explain your answers and opinions. Write around 2 paragraphs.