Question

Chapter’s 2 “Dominos Sizzles with Pizza Tracker” Case Study. Ansewer the following questions:

1) What kinds of systems are described in this case? Identify and decribe the business processes each supports. Descibe the inputs, and outputs of these systems.

Answer 1

ANSWER:

1) Transaction processing systems (TPS): Transaction processing systems are used to record day to day transactions. It includes:

Input: The type of pizza that the customers ordered, such as the type of the pizza ingredients, crust, toppings etc.

Process: It save customer information such as payment data, purchases and thus keeps the updated database

Output: The customer information, pizza price, customer service, delivery details including the customer location and other details of customer

2) Management information system (MIS): An MIS collects data from many online systems, analyzes the information, and reports data in decision-making of the management. It includes:

Input: Collects data from TPS

Process: Summarizes and analyzes the information

Output: The time to make and deliver the pizza, cost number of ingredients, the profit, etc

3) Decision support systems (DSS): DSS software-based systems assists the management in decision-making by accessing heavy volumes of information collected from numerous related information systems involved in processes of business.

Input: Collects data from TPS and many various related external data information systems

Process: Summarizes and analyzes the information

Output: The past records, sale trends and the potential customers