Question

Select one of the following situations to organization: a copy and print shop; a travel agency; a sports rental; or a bakery or other businesses you are interested in.

1. Write down the mission or purpose of the organization in a few sentences.

2. What are the specific tasks to be completed to accomplish the mission?

3. Based on the specifics in question 2, develop an organization chart. Please draw the organizational chart either using Microsoft Word or other appropriate applications. Each position in the chart will perform a specific task or is responsible for a certain outcome.

4. You are into your third year of operation, and your business has been very successful. You want to add a second location a few miles away. What issues will you face running the business at two locations? Draw an organization chart that includes the two business locations.

5. Five more years go by and the business has grown to five locations in two cities. How do you keep in touch with it all? What issues of control and coordination have arisen? Draw an up-to-date organization chart and explain your rationale for it.

6. Twenty years later you have 75 business locations in five states. What are the issues and problems that have to be dealt with through organizational structure? Draw an organization chart for this organization, indicating such factors as who is responsible for customer satisfaction, how you will know if customer needs are met, and how information will flow within the organization.

Answer 1

Answer 1. the mission could be- " to provide highest quality copy and printing service. We will strive to deliver customized solutions to all our client's printing needs and add value to our clients' businesses. "

Answer 2. the specific tasks to be completed to accomplish the mission are-

a. To understand the client's printing and copying needs

b. to select the copier and printing machines that matches to the client's need.

c. to have a courteous staff that provides quality service in the timely manner.

d. to take up customer's complaints and feedback if any.

e. to continuously monitor the changing needs of clients and make changes in the system to match those needs.

f. to promote the shop so as to attract more clients.

g. to control the cost so as to maximize profit.

Answer 3.

Answer 4. issues that will be faced running the business at two locations are-

a. to deal with more no. of customers with varying needs.

b. more capital required for purchasing more machines and hiring more staff.

c. train the new staff and make them learn how to work on new machines.

d. directing and control of operations at two locations.

Answer 5. To keep in touch with all the five locations some ways can be adopted-

a. ask for daily/weekly reports of each location.

b. check in to locations frequently.

c. do meetings with the operating staff at a place atleast in a month.

d. arrange quarterly training sessions.

there will be many issues of coordination and control such as-

• lack of leadership at all locations.
• communication problems.
• lack of cohesiveness among staff members of different location.
• cultural issues
• managing quality as well as quantity of service.

Answer 6.

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