What can healthcare leaders do to improve the actual personal experience that "real people" go through as our "patients?"
Ans) There are ways healthcare leaders can develop a culture that breeds engagement along with insights from leaders of some great healthcare facilities on how they apply some of these practices to their own facilities.
1) Be transparent:
- We earn the trust of our employees by being active in creating opportunities to get their ideas and by reporting on our company’s financial performance regularly throughout the year.
- Town hall meetings are an effective medium for communicating this information so that staffers can ask questions.
- Getting on the floor and interacting in their realm is powerful. Whether our performance is good or struggling, we own up to it, and let employees know in person how they can help impact the situation.
2) Share the successes:
- From new clients to awards, any company success provides an opportunity to further engage our employees.
- After winning a “Best Place to Work” award, we celebrated by renting a limousine and driving to the presentation luncheon with ten coworkers who had either been nominated by their peers to represent the company or won an internal recognition contest.
- As we were riding back to the hotel in the back of the limo, one employee looked at me and said, “This is the proudest day of my life.”
3) Prioritize smiles:
- It sounds simple. And from a senior leadership level, it most likely sounds silly to think that something like “prioritize smiles” is an applicable business practice. But healthcare is a tough environment to work in.
- Every person who interacts with us is sick or in need. (Most of the time, both apply.) By putting a priority on creating opportunities for happiness as a regular part of our work, employees bond as real people and create a better foundation to deliver an outstanding experience.
What can healthcare leaders do to improve the actual personal experience that "real people" go through as our "patients?...
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