The opening for a negative message regarding a transaction should _____.
A.
follow the AIDA plan
B.
include an apology
C.
include a buffer
D.
be direct and contain the bad news
Option C is the answer Include a buffer |
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The opening for a negative message regarding a transaction should include a buffer. Comment if you face any issues |
The opening for a negative message regarding a transaction should _____. A. follow the AIDA plan B. include an apology...
The body of a negative message regarding a transaction should _____. A. apologize for the problem B. ask for forgiveness C. focus on solutions D. blame the customer for the problem
In a negative message regarding a transaction, the salutation should be _____. A. addressed To Whom It May Concern B. Dear Sir or Madam C. personalized to the recipient D. Dear Customer
The signature on a message regarding a transaction _____. A. should include complete contact information B. should include the person's full name and title C. is usually the person's first and last name D. is usually just the person's first name
3. Composing Effective Negative Messages Use the indirect pattern when you need to soften or delay bad news until after an explanation is given. Understanding the four components of the indirect pattern will help you craft messages that convey empathy, present reasons, cushion bad news, and close pleasantly What buffering technique are you using if you show in your opening that you care and are Understanding O Facts Best news Apologies are often part of bad news messages Read the...
Please read the scenario carefully before crafting your bad news message. Scenario You are Pat Overbridge, the CEO of Overbridge LLC. Two weeks ago, you announced that all employees will receive a bonus as a thank-you for Overbridge LLC's excellent year. Last week, you received a donation request from Pat Mason, the office manager of the local not-for-profit Habitat for Humanity branch. Because Overbridge LLC's current year donation budget is already established and the monies promised to other organizations based...
When refusing typical requests: Focus on negative elements Concentrate on the refusal Transition with the repetition of key ideas When a company must refuse a request for a donation to a charitable organization, how should the refusal message be focused? On the state of not-for-profit giving and donation cycles On the positive attributes of the charitable organization On the myriad reasons why the company is unable to donate True or False: When refusing internal requests, it is a good idea...
The close of a persuasive message should include _____. A. pertinent details for carrying out the desired action B. a final attention-getting device C. an emotional appeal D. a pleasant sign-off
1. Communicating Negative News Effectively Dismiss All Please Wait . . . Please Wait... All businesses encounter difficulties and must deliver bad news. Bad news can be disappointing, irritating, and even maddening to the receiver of the message; consequently, such messages must be written carefully. If the receiver of a negative message believes _______________ (what goes into the blank) , bad feelings can be reduced. options: A. the matter was handled fairly B. the truth is obvious C. the matter...
1. In a professional business letter, _____. A. extra line spaces should be included between the inside address and the salutation B. extra line spaces should be included between the salutation and the first paragraph C. the date should follow the international date format D. extra line spaces should be included between the date and the inside address 2. the opening paragraph of a business letter _____. A. should demonstrate the "you" attitude B. should be indented about one inch...
1. In writing adjustment messages to customers, your goal should be to ________. a. rectify a wrong, if one exists b. regain the confidence of the customer c. promote future business d. accomplish all of the above 2. A colleague has decided to write a negative online review of a restaurant she recently visited and has asked for your advice. What is the best advice you can give her? a. Make the review as long as possible so that you...