Question

The opening for a negative message regarding a transaction should​ _____. A. follow the AIDA plan B. include an apology...

The opening for a negative message regarding a transaction should​ _____.

A.

follow the AIDA plan

B.

include an apology

C.

include a buffer

D.

be direct and contain the bad news

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Answer #1

Option C is the answer

Include a buffer

The opening for a negative message regarding a transaction should include a buffer.

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