The body of a negative message regarding a transaction should _____. A. apologize for the problem...
The body of a negative message regarding a transaction should _____.
A.
apologize for the problem
B.
ask for forgiveness
C.
focus on solutions
D.
blame the customer for the problem
Homework Answers
|
Option C is the answer Focus on solutions |
|
|
When there's a message to be sent in case of negative transaction, the body of such message should focus on the solution. Comment if you face any issues |
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The body of a negative message regarding a transaction should
_____.
A.
apologize for the problem...
In a negative message regarding a transaction, the salutation should be _____. A. addressed To Whom...
In a negative message regarding a transaction, the salutation should be _____. A. addressed To Whom It May Concern B. Dear Sir or Madam C. personalized to the recipient D. Dear Customer
The opening for a negative message regarding a transaction should _____. A. follow the AIDA plan B. include an apology...
The opening for a negative message regarding a transaction should _____. A. follow the AIDA plan B. include an apology C. include a buffer D. be direct and contain the bad news
The signature on a message regarding a transaction _____. A. should include complete contact information B....
The signature on a message regarding a transaction _____. A. should include complete contact information B. should include the person's full name and title C. is usually the person's first and last name D. is usually just the person's first name
In the body of a persuasive message, the goal is to _____. A. ask for action B. build interest and increase desire C....
In the body of a persuasive message, the goal is to _____. A. ask for action B. build interest and increase desire C. include as many facts as possible D. grab the reader's attention
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When refusing typical requests: Focus on negative elements Concentrate on the refusal Transition with the repetition of key ideas When a company must refuse a request for a donation to a charitable organization, how should the refusal message be focused? On the state of not-for-profit giving and donation cycles On the positive attributes of the charitable organization On the myriad reasons why the company is unable to donate True or False: When refusing internal requests, it is a good idea...
The body of the negative news announcement to employees needs to provide the reasons behind the...
The body of the negative news announcement to employees needs to provide the reasons behind the bad news. Which of the following information should be included in the message? a. Although technology provides effective ways to share information, face-to-face interactions fuel creativity and innovation. b. We need to meet tight deadlines and to work together productively to create the promised work, from storyboards to finished product. c. Staff members who telecommute have not been logging into the company network and that's unacceptable.
3. Composing Effective Negative Messages Use the indirect pattern when you need to soften or delay...
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QUESTION 15 All of the following are true regarding negative reinforcement EXCEPT a. It is used in operant conditioning. b. It is used to decrease unwanted behavior C. It involves the removal of an aversive (unpleasant)...
The body of the negative news announcement to employees needs to provide the reasons behind the bad news. Which of the following information should be included in the message? a. Although technology provides effective ways to share information, face-to-face interactions fuel creativity and innovation. b. We need to meet tight deadlines and to work together productively to create the promised work, from storyboards to finished product. c. Staff members who telecommute have not been logging into the company network and that's unacceptable.
3. Composing Effective Negative Messages Use the indirect pattern when you need to soften or delay bad news until after an explanation is given. Understanding the four components of the indirect pattern will help you craft messages that convey empathy, present reasons, cushion bad news, and close pleasantly What buffering technique are you using if you show in your opening that you care and are Understanding O Facts Best news Apologies are often part of bad news messages Read the...
QUESTION 15 All of the following are true regarding negative reinforcement EXCEPT a. It is used in operant conditioning. b. It is used to decrease unwanted behavior C. It involves the removal of an aversive (unpleasant) condition d. It is used to increase behavior.
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