Homework Answers
answer-
3- Option 1st if reason or explanation is not confidential and will not create legal laibility
4-accentuate the positive
5- Option 2nd and fourth statement that you have enclosed discount coupon and an alternative
6- Reasons explain why....
7- Option 2nd and 3rd
By chegg policy, we are allowed to answer only one question per post with 4 subparts still i tried to answer all for your help.
Please please give this an UPVOTE if it helped you. it helps me too. i appreciate it. THANKYOU..
Add Answer to:
3. Composing Effective Negative Messages Use the indirect pattern when you need to soften or delay...
When delivering bad news to customers, use an indirect strategy as you would with other bad news messages, and maintain a positive tone.
When delivering bad news to customers, use an indirect strategy as you would with other bad news messages, and maintain a positive tone. Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose the best answer for the following question about handling customer problems. What is the first step you should take when a problem arises? Call the individual customer. Disguise the problem as a "technical error." Explain to the customer what they did that caused the problem. Read the following scenario,...
Read the following scenario, and answer the following question. A customer recently wrote your bakery letter...
Read the following scenario, and answer the following question. A customer recently wrote your bakery letter complaining that the cherry scones were too crumbly and dry. What could you include in your response that would restore confidence? Check all that apply. A refusal of responsibility A statement that mentions you've enclosed discount coupons An alternative An angry or defensive remark Fill in the blank with the correct part of an indirect message. ends with a personalized, forward-looking, pleasant statement. The...
When refusing typical requests: Focus on negative elements Concentrate on the refusal Transition with the repetition...
When refusing typical requests: Focus on negative elements Concentrate on the refusal Transition with the repetition of key ideas When a company must refuse a request for a donation to a charitable organization, how should the refusal message be focused? On the state of not-for-profit giving and donation cycles On the positive attributes of the charitable organization On the myriad reasons why the company is unable to donate True or False: When refusing internal requests, it is a good idea...
What are your goals when responding to the previous scenario
1. Communicating Negative News Effectively At some point, everyone will have to deliver bad news. The bad feelings associated with this type of message can be alleviated if the receiver knows the reason for the bad news, feels the news is revealed sensitively, thinks the matter is treated seriously, and believes that the decision is fair. When applying these strategies, make sure to follow the writing process and determine whether to use a direct or an indirect pattern in your message. Read...
1. Communicating Negative News Effectively Dismiss All Please Wait . . . Please Wait... All businesses...
1. Communicating Negative News Effectively Dismiss All Please Wait . . . Please Wait... All businesses encounter difficulties and must deliver bad news. Bad news can be disappointing, irritating, and even maddening to the receiver of the message; consequently, such messages must be written carefully. If the receiver of a negative message believes _______________ (what goes into the blank) , bad feelings can be reduced. options: A. the matter was handled fairly B. the truth is obvious C. the matter...
Sales messages use persuasion to promote products and services. To develop and deliver effective sales messages...
Sales messages use persuasion to promote products and services. To develop and deliver effective sales messages of any type, use the 3-x-3 writing process to analyze the product and your purpose, adapt your message to your audience, gain attention, build interest, elicit desire, reduce resistance, and motivate action You need to write a sales message for your company's new line of exercise apparel.Before composing your message, which questions should you ask yourself? Check ail that apply How does the apparel's durability compare...
1. In writing adjustment messages to customers, your goal should be to ________. a. rectify a...
1. In writing adjustment messages to customers, your goal should be to ________. a. rectify a wrong, if one exists b. regain the confidence of the customer c. promote future business d. accomplish all of the above 2. A colleague has decided to write a negative online review of a restaurant she recently visited and has asked for your advice. What is the best advice you can give her? a. Make the review as long as possible so that you...
3. Writing Effective Persuasive Claims and Complaints Effective claim and complaint messages: Provide a blow-by-blow description...
3. Writing Effective Persuasive Claims and Complaints Effective claim and complaint messages: Provide a blow-by-blow description of details Vent anger Make a reasonable request What should you include in a persuasive claim or complaint message? Check all that apply. Expression of personal disappointment or other feelings Data that justifies your claim Blow-by-blow chronology of details Accusations of deceitSelect the correct response How should a complaint message begin? Using logical development As emotional appeals Demanding action Details of the situationSelect the correct response Which section of a persuasive message for a claim indicates what you want...
The Communication-By-Objectives Approach (CBO) is a framework for creating effective messages. This approach directs you to...
The Communication-By-Objectives Approach (CBO) is a framework for creating effective messages. This approach directs you to use a whole-into-parts procedure to construct your communications. Conduct some research online to learn more about this approach and how you might apply it to your own writing. Read the following email to be sent by a sales manager to the members of his sales team,and then answer the questions that follow. Okay, everybody. I know it has been a tough time lately since...
4. Refusing Typical Requests and Claims Choose the best answer for each of the following questions...
4. Refusing Typical Requests and Claims Choose the best answer for each of the following questions about refusing direct requests and claims When refusing typical requests: Eliminate the buffer OThink about the reaction of the receiver OEmploy the direct strategy When a company must refuse a request for a donation to a charitable organization, how should the refusal message be focused? On the myriad reasons why the company is unable to donate On the positive attributes of the charitable organization...
When delivering bad news to customers, use an indirect strategy as you would with other bad news messages, and maintain a positive tone. Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose the best answer for the following question about handling customer problems. What is the first step you should take when a problem arises? Call the individual customer. Disguise the problem as a "technical error." Explain to the customer what they did that caused the problem. Read the following scenario,...
Read the following scenario, and answer the following question. A customer recently wrote your bakery letter complaining that the cherry scones were too crumbly and dry. What could you include in your response that would restore confidence? Check all that apply. A refusal of responsibility A statement that mentions you've enclosed discount coupons An alternative An angry or defensive remark Fill in the blank with the correct part of an indirect message. ends with a personalized, forward-looking, pleasant statement. The...
1. Communicating Negative News Effectively At some point, everyone will have to deliver bad news. The bad feelings associated with this type of message can be alleviated if the receiver knows the reason for the bad news, feels the news is revealed sensitively, thinks the matter is treated seriously, and believes that the decision is fair. When applying these strategies, make sure to follow the writing process and determine whether to use a direct or an indirect pattern in your message. Read...
Sales messages use persuasion to promote products and services. To develop and deliver effective sales messages of any type, use the 3-x-3 writing process to analyze the product and your purpose, adapt your message to your audience, gain attention, build interest, elicit desire, reduce resistance, and motivate action You need to write a sales message for your company's new line of exercise apparel.Before composing your message, which questions should you ask yourself? Check ail that apply How does the apparel's durability compare...
3. Writing Effective Persuasive Claims and Complaints Effective claim and complaint messages: Provide a blow-by-blow description of details Vent anger Make a reasonable request What should you include in a persuasive claim or complaint message? Check all that apply. Expression of personal disappointment or other feelings Data that justifies your claim Blow-by-blow chronology of details Accusations of deceitSelect the correct response How should a complaint message begin? Using logical development As emotional appeals Demanding action Details of the situationSelect the correct response Which section of a persuasive message for a claim indicates what you want...
4. Refusing Typical Requests and Claims Choose the best answer for each of the following questions about refusing direct requests and claims When refusing typical requests: Eliminate the buffer OThink about the reaction of the receiver OEmploy the direct strategy When a company must refuse a request for a donation to a charitable organization, how should the refusal message be focused? On the myriad reasons why the company is unable to donate On the positive attributes of the charitable organization...
Most questions answered within 3 hours.
-
a) Draw two water molecules.
b) Clearly name and label the type of bond that exists...
asked 31 minutes ago -
C - Language
Write a loop that sets each array element to the sum of itself...
asked 1 hour ago -
(63
#14)
which of the following statments best describes how chamging
the concentration of the substances...
asked 5 hours ago -
In the following reaction, which element is undergoing
oxidation: Na2SO3 + N2O --> N2 + Na2SO4...
asked 5 hours ago -
Which of the following pairs of ions have the same electron
configuration?
I: Br− and Se2−...
asked 8 hours ago -
The Foremost Composite Materials Company is planning a two-day
sales conference for October 19-20. The conference...
asked 8 hours ago -
3) Illustrate the observed pattern of relatedness of organisms
versus adaptations to specific conditions. This means...
asked 9 hours ago -
In winter a lake has a 0.35 m thick ice layer over 1.10 m of
water....
asked 10 hours ago -
Assuming the following has been encrypted with a Vigenere cipher
below, use the method(s) and assumptions...
asked 10 hours ago -
How would I use switch statements to write a program that will
take an input of...
asked 10 hours ago -
Imagine a reaction in which methane gas combusts at a constant
pressure of 1 atm and...
asked 10 hours ago -
Two parallel wires (each 12 m in length) are separated by a
distance of 0.065 m...
asked 10 hours ago