3. Writing Effective Persuasive Claims and Complaints
Effective claim and complaint messages:
Provide a blow-by-blow description of details
Vent anger
Make a reasonable request
What should you include in a persuasive claim or complaint message? Check all that apply.
Expression of personal disappointment or other feelings
Data that justifies your claim
Blow-by-blow chronology of details
Accusations of deceit
Select the correct response
How should a complaint message begin?
Using logical development
As emotional appeals
Demanding action
Details of the situation
Select the correct response
Which section of a persuasive message for a claim indicates what you want done?
Opening
Body
Close
Check all that apply
Identify the key elements to incorporate when making a request for a claim or adjustment. Check all that apply.
Sincere praise
Moderate tone
Logical case
Chronology of details
Communicating feelings politely
Excessive detail
When persuading within organizations, pay special attention to power relationships and whether the person you are writing to is your subordinate or superior.
Fill in the blank with the most appropriate answer
A successful persuasive message to subordinates should use a parental tone
Which of the following are elements of an effective persuasiv Check all that apply.
Use an arqumentative tone a conversational tone
Describe potential benefits and risks
Avoid potential benefits
Strike a conversational yet professional tone
Support requests with facts, figures, and evidence
Today, employees no longer expect managers to be just information providers. A shift in authority affects both the strategies and the tone of workplace persuasive messages.
Select the correct response
Ms. Jones, the CEO of First Bank, is hoping that her employees will buy into a new performance review system. Which of the following statements would be most likely to help Ms. Jones achieve that buy-in?
Six companies in our industry have new performance systems. We need one too, and we're going to start using it today.
The new performance system starts on Tuesday of next week. Be prepared to use it.
We need this new performance system so that you will be rated fairly. Tell me what you think about the system. What's the best part of t in your mind?
If you don't agree to use this new performance system, I'll be forced to reduce the wages of everyone in the company.
Which example would be best formatted as a persuasive message?
Customer-service survey results
Information about failure to follow procedures
Response to request for information about equipment
Encouragement to inin company-sponsored weight-loss program threats
Because many exec need for compliance -in instead of exercising raw power, messages flowing downward require attention to tone.
Warm words and a convey a caring attitude.
Homework Answers
3.
1st question
Correct answer is make a reasonable request
effective claim and complaint messages make a reasonable request
2nd question
correct answers are :
Expression of personal disappointment or other feelings
Data that justifies your claim
3rd question
Correct answer is using logical development
a complaint message should begin using logical development
4th question
correct answer is close
Close section of a persuasive message for a claim indicates what you want done?
5th question
Correct answers are :
the key elements to incorporate when making a request for a claim
or adjustment.
Moderate tone
Logical case
Communicating feelings politely
6th question
Correct answer is a conversational tone
A successful persuasive message to subordinates should use a conversational tone
7th question
Correct answers are :
Describe potential benefits and risks
Strike a conversational yet professional tone
Support requests with facts, figures, and evidence
8th question
Correct answer is We need this new performance system so that you will be rated fairly. Tell me what you think about the system. What's the best part of it in your mind?
9th question
Correct answer is encouragement to join company-sponsored weight-loss program
10th question
Correct answer is conversational tone
Warm words and a conversational tone convey a caring attitude
Add Answer to:
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