Question

Hi I need help with this. thank you!

When should the medical assistant make a personal telephone call if he or she is at work at a medical office? O Whenever there are a few free minutes. At any time when the physician is not in the office. During a scheduled break or lunch period. O When the medical assistant can be sure that someone is available to cover his or her duties. When placing a long-distance call to ask about an equipment order from a company in a different state, what should the medical assistant keep in mind? The call needs to be placed through an operator. The call should be dialed with a country code. The medical assistant should always ask the physician if she may make a long-distance call. O The call should be placed during business hours of the time zone in which the company is located.

Answer 1

1. Answer ; During a scheduled break or lunch period

Rationale ; The assistant may have a chance to get some free time, when the physician was not on the work or any time during the office period. By doing this is not a professional practice and it would leads to cause any problem with client trying to reach the physician office. So it is better to do their personal work at the Scheduled time.

2. Answer ; The call should be placed during the business hours of the time zone in which the company is located.

Rationale ; First the assistant should need to analyze the location of the company before making a call, If it was not an working hours for the company and the Assistant had made a call and failed to reach them will end up in delay to make a required order.