Question

What are some ways to reassure a client that you have heard what he/she has relayed to you?

Answer 1

Ans) When you listen and pause you get a better sense of what a person’s past experiences are. If you’re better equipped to address someone’s fears and concerns, you have a better sense of what steps you need to take to reassure them.

And by “reassurance”, that doesn’t mean handing out false promises.

It means being honest.

Reassurance means having self-awareness of what you can and can’t do, and communicating that clearly to a client. If self-awareness means only promising what you know can deliver on, then empathy means putting yourself in someone else’s shoes and being able to see what keeps them up at night.

- All business is built on a foundation of trust. The more secure you make your customers feel, the more successful you’re likely to be.

- The opposite of feeling reassured is feeling of dread and foreboding whenever you enter a situation.

- Clients should never have to dread dealing with a service provider. Dealing with a business should be a pleasure — something to look forward to. And every single one of us should look forward to talking with our clients as well.

- Good work can only be produced when trust and mutual respect are present.

- Fear, gossip, back-biting, and resentment are all the enemies of a healthy working relationship, and will surely destroy any chance of doing meaningful work together.

- But if you build a foundation on respect, empathy, honesty, and good communication, there’s every probability you and your clients will be allies for a long time to come.