Question

Describe three reasons why patients commonly fail to keep their appointments, and discuss how the business assistant should deal with each of these situations

Answer 1

The three reasons why patients commonly fail to keep their appointments include, (Murdock,2002);

forgetting to attend or to cancel (30%); no reason at all (26%); clerical errors (10%); feeling better and thinking there is no need for doctor now (8%), fear of being seen by some junior doctor (3%); inpatient in another healthcare (3%); miscellaneous other (20%). The business assistant should deal with each of these situations by keeping a track of such patients and finding the exact cause and then dealing accordingly.