Question

Probability in the Appliance Store

Problems 1-13: An appliance store recorded data for their customers who purchased warranties and had complaints about their appliances. The following data classifies the categories of complaints with whether the complaint occurred during or after the warranty. There were 100 complaints. Express your answers as decimals. If necessary, round to four decimal positions. Problems 14 and 15 are short answer, requiring justification.

                                   Electrical                       Mechanical                       Appearance

  

During Warranty             18                                  13                                      31

After Warranty                12                                  22                                       4

Fill in the blank by typing the correct answer. Please note that some or all answers for this question are case sensitive:

14

Given that a claim happened during warranty, what is the most likely type of claim? Justify your answer in a sentence.

Type answer here.

Your answer should not have more than 500 characters.

15

Companies have to balance profit with reputation. Does it seem that this company has a potential issue with customer service even if it takes responsibility for “appearance” claims during warranty? What issues might a customer have with the appearance of an appliance after it is installed? Do you think a customer is likely to return an appliance for appearance reasons six months after it is in use? Explain in a short paragraph.

Answer 1