Question

I need assistance with this question please..
training phase of the system implementation, considering the following in 3-5 pages:

Planning for training

Contents of training

Methods of training

Location of training

Schedule of training

Resources needed

Training the trainer

Conducting the training

Additional periodic ongoing trainings

Computer-assisted training

Answer 1

Planning for Training :

End User Training

Training of the end users is one of the most important steps for a successful system implementation. The end users should be utilized during parallel testing, so training will need to be rolled out prior to that. Getting the end users involved at this point is also a good way to get them excited about the system, as many of them may not have been involved with the project prior to training. Their assistance in parallel testing will help them prepare for when the system goes live. End users are good at using the system in more of a "real world" situation and can judge when process flows are not working. When everyone involved with using the system is included in the training, they will feel more confident about using it as they go into production and the user community will view the implementation as successful. The system may have been tested for functionality and all customisations are working accurately, but if the end users do not know how to use it or feel comfortable with it, then the launch of the new system will be viewed as unsuccessful.. Therefore, the timing of the end user training is critical and must be planned for and implemented prior to the start of the parallel test phase to ensure a successful implementation.

There are two possible solutions for training. The first is to use project team members to develop and deliver the end user training and the second is to identify a training partner to support the development and delivery of end user training, including a train the trainer component. Both options will be fully explored during the next phase of the project.

Trainers

Using members of the project team to conduct training for the various departments will allow the end users to be better informed about how and why the system was developed.

Hands on Training

Hands-on training is proposed for all central department end-users in HR, Benefits and Payroll. This training begins with a basic HR module and continues with more advanced training for individuals with functional responsibilities in HR, Benefits or Payroll. Since Benefits and Payroll builds on HR, it is important to understand how HR works in order to understand better how Payroll and Benefits works.

Contents of Training:

The Implementation Plan describes how the information system will be deployed, installed and transitioned into an operational system. The plan contains an overview of the system, a brief description of the major tasks involved in the implementation, the overall resources needed to support the implementation effort (such as hardware, software. facilities, materials, and personnel), and any site-specific implementation requirements. The plan is developed during the Design Phase and is updated during the Development Phase; the final version is provided in the Integration and Test Phase and is used for guidance during the Implementation Phase. The outline shows the structure of the Implementation Plan.

Methods of Training:

Instructor-led training

It involves both trainers and trainees, who have to meet at the same time, but not necessarily at the same place. The training session could be one-on-one or collaborative. It is of two types −

Virtual Classroom

In this training, trainers must meet the trainees at the same time, but are not required to be at the same place. The primary tools used here are: video conferencing, text based Internet relay chat tools, or virtual reality packages, etc.

Normal Classroom

The trainers must meet the trainees at the same time and at the same place. They primary tools used here are blackboard, overhead projectors, LCD projector, etc.

Self-Paced Training

It involves both trainers and trainees, who do not need to meet at the same place or at the same time. The trainees learn the skills themselves by accessing the courses at their own convenience. It is of two types −

Multimedia Training

In this training, courses are presented in multimedia format and stored on CD-ROM. It minimizes the cost in developing an in-house training course without assistance from external programmers.

Web-based Training

In this training, courses are often presented in hyper media format and developed to support internet and intranet. It provides just–in-time training for end users and allow organization to tailor training requirements.