Question

Question 1 Checking a part after it is produced is a proactive approach towards preventing defects being sent to a customer TRUE or FALSE? [1mark] Question 2 What role does an internal customer within a value stream have? a) Supplier Customer b) Processor c) All of the above d) None of the above e) [1 mark Question 3 Value in manufacturing is defined as: a) Something a customer is willing to pay for b) The cost to manufacture a product c) Meeting basic and expected needs d) Profit margin [1 mark] Question 4 Summarise four (4) benefits to a producer from achieving a regulatory or de facto dominant design 2 marks] Question 5 What is the primary objective of a Product Design Specification (PDS)? a) Translate value into measureable engineering tems b) Provide the customer with a quote for final cost c) Detail available materials and their costs d) Form a brochure for customer sales [1 mark] Question 6 Which of the following is not a principle of New Product Development (NPD)? a) Design freeze b) Concurrent engineering c) Cross-disciplinary teamwork d) Standardised and measureable process e) Phased approach None of the above [1 mark] Question 7 A product design returns a design efficiency p of 10%. The design can be regarded as efficient TRUE or FALSE? Where: Number f Essential Parts /(Number of Essential Parts+ Number of Non Essential Parts) x 100% [1 mark]

Answer 1

1. True

Checking part before it reaches to customer without any defect is proactive approach, whereas delivering product to customer without checking and if customer complain about some defect and then checking the part is reactive approach. Proactive approach increase customer satisfaction, company image etc.

2. D

Internal customer is anyone who has relationship with the company , he may or may not purchase product. Internal customer are the internal service provider. Employee, shareholders, workers, suppliers all are internal customers.