Many fast-food restaurants compete on lean business concepts. Match each of the following activities at a fast-food restaurant with the lean business concept it strives to achieve. Some activities might relate to more than one lean business concept.
____ 1. | Clean tables and floors | a. | Just-in-time (JIT) |
____ 2. | Orders filled within three minutes | b. | Continuous improvement (CI) |
____ 3. | Standardized food making processes | c. | Total quality management (TQM) |
____ 4. | Courteous employees |
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____ 5. | Food produced to order |
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____ 6. | New product development |
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____ 7. | Customer satisfaction surveys |
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____ 8. | Continually changing menus |
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____ 9. | Drive-through windows |
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____10. | Standardized menus from location to location |
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