Fixing a Computer Problem
In Chapter 12, you began solving computer problems for your friends and family and donating your computer repair and help-desk skills to schools or other nonprofit organizations. Helping others and jumping into real computer troubleshooting is the best way to learn. Continue to make yourself available to family, friends, schools, and other organizations who have problems with their computers. For each problem, don’t forget to follow the procedures for troubleshooting you have learned in this book, especially the one about backing up user data before you make any changes to a system. For two new problems you face, keep a record that includes this information:
1. Describe the problem as the user described it to you.
2. Briefly list the things you did to discover the cause of the problem.
3. What was the final solution?
4. How long did it take you to fix the problem?
5. What would you do differently the next time you encounter this same problem?
6. Did you learn anything new in solving the problem? If so, briefly describe what you learned.
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