Patient experience can be predicted by collecting patient's opinions on nursing care related activities in hospitals, staff characteristics, direct nursing hours, patient involvement, information, communication skills, response time, empathy,respect for family members and awareness of patient needs.
Researchers in China have combined nursing home care quality with the environment, nursing professional competence, quality management, basic human rights,caregivers attitudes, social interaction and resident's needs based on the views of residents, which improved the Patient experience.
We need to implement the Patient centered principles in nursing care so as to improve the quality of the health of patients.
feedback should be collected immediately after a patient experiences a certain type of care.
REFERENCES
Chinese nursing research
Review article - Progress in applying Patient experience in nursing quality management .
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