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Please answer the following questions in 250 words count in your own words. If using reference...

Please answer the following questions in 250 words count in your own words. If using reference please cite all and references. Add 5 relevant peer-reviewed academic or professional references published within the past 5 years.

A reputable hospital has high quality ratings from patient satisfaction surveys but is still losing market share. For many years, health care organizations, as well as traditional businesses, have been frustrated that high customer satisfaction scores do not necessarily lead to higher levels of profitability or sales. Prepare a report examining this phenomenon that addresses the following elements:

1. Discuss how qualitative and quantitative data can be used to help this hospital improve market share

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say that high customer sat From thegiven ex ample of the reputed hospital we can do not necessarily lead to higher levels of profitability or sales. isfaction scores Quantitative methods like queuing theory and simulation are proved helpful once observing problems like waiting times in health care settings. This system serves to supply the decision-maker with collateral quantitative data as opposed to more readily obtainable qualitative data. The quantitative are valuable for predicting however a system or method can operate and providing mea surable characteristics of the method, that are helpful for analysis functions. Furthermore, hospital market share can be increased by implementing the follow ing steps: 1. Emphasize convenience. 2. Determine and meet distinct native market needs. 3. Be proactive in patient reach. 4. Adopt a client chance perspective. 5. Disrupt the notion of patient loyalty.

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