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Answer #1

Question 1:
-create a work culture in the workplace.
-Provide feedback for an employee to drive process
-encourage employees to participate in diversity training.
-make awareness through perspective basis
-focus on structure level bias by formalizing mentorship, intergroup contact, self-evaluation, etc.
-Have measurable goals for workplace processes and decisions.
Question 2:
-physician's lack of knowledge of problem-specific resources impacts clients to receive quality health service.
Question 3:
-make interrelationship with other people in identifying their cultural needs.
-Improve listening skills to understand others' emotional states.
Question 4:
-Avoid particular language that not provides meaning for particular group of individuals.
-Don't let bias affect the person's skills, ability, and knowledge.
-Unlawful discrimination against harassment and victimization.
-policies and practices that ensure employee culture.
-Reduce staff turnover and increase employee engagement by building a culture on a diverse range of beliefs and values.

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Answer #2
Who in your organisation could you consult if a significant difficulty arises as a result of diversity?
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