13. Refer to Case study 2 below to answer the following: What are two practices or attitudes that would assist you to establish trusting relationships?
Case study 2
Leon is planning to hold a regular workplace meeting with his colleagues, during which he plans to discuss that staff are unhappy about the fact they are expected to know a lot about different cultures with little training in diversity issues.
There will be 10 staff members present at the meeting. For three of them, English is a second language. Leon is aware that one person attending talks non-stop, if given the chance. One person has been experiencing a lot of stress in their personal life and angers quickly. Another staff member is new and is shy. Two members are part-time and only work in the afternoons. The others are long-term staff members.
#. Attidutes that would assist to establish a trusting relationship are :-
• Provide clear goals, performance measures, and feedback
• Be competent / show you know what you are doing
• Be caring
• Be consistent and predictable across situations
• Be Reliable / reliability
• Be Fair / Fairness
• Communicate openly and transparently
• Show integrity
• Show you are willing to make sacrifices for the relationship
13. Refer to Case study 2 below to answer the following: What are two practices or...
18. Refer to Case study 2 below to answer the following: Explain two methods for ensuring that differences in views are respected in this meeting. Case study 2 Leon is planning to hold a regular workplace meeting with his colleagues, during which he plans to discuss that staff are unhappy about the fact they are expected to know a lot about different cultures with little training in diversity issues. There will be 10 staff members present at the meeting. For...
11. Refer to Case study 2 below to answer the following: How should Leon structure an agenda for a meeting like this? Case study 2 Leon is planning to hold a regular workplace meeting with his colleagues, during which he plans to discuss that staff are unhappy about the fact they are expected to know a lot about different cultures with little training in diversity issues. There will be 10 staff members present at the meeting. For three of them,...
23. Refer to Case study 2 below to answer the following: Which organisational requirements are relevant to conflict management in a community services setting? Case study 2 Leon is planning to hold a regular workplace meeting with his colleagues, during which he plans to discuss that staff are unhappy about the fact they are expected to know a lot about different cultures with little training in diversity issues. There will be 10 staff members present at the meeting. For three...
3. Refer to Case Study 1 below to answer the following: What are two ways Cecil could work with Joan to establish the best way to support her communication? Case study 1 Joan is a healthy and happy 83-year-old woman. She is moving into the supported accommodation units where Cecil works. Joan is mostly independent and rarely requires much support. She has arthritis, which can affect her mobility. She is moving into the unit because it is physically accessible; it...
4. Refer to Case Study 1 below to answer the following: Who are two possible sources of more information about Joan and her needs? Case study 1 Joan is a healthy and happy 83-year-old woman. She is moving into the supported accommodation units where Cecil works. Joan is mostly independent and rarely requires much support. She has arthritis, which can affect her mobility. She is moving into the unit because it is physically accessible; it is in her local area...
2. Refer to Case Study 1 below to answer the following: Describe the communication barriers in this example. Case study 1 Joan is a healthy and happy 83-year-old woman. She is moving into the supported accommodation units where Cecil works. Joan is mostly independent and rarely requires much support. She has arthritis, which can affect her mobility. She is moving into the unit because it is physically accessible; it is in her local area and it is reassuring to have...
1. Refer to Case Study 1 below to answer the following: Create a list of dot-points to explain what topics would be important to cover in the interview with Joan. Include in the list: Two topics to provide information about Information to seek from Joan Two strategies for effective interpersonal communication you would use Two aspects of the interview that would be guided by organisational policies or processes What information to record Case study 1 Joan is a healthy and...
18. Refer to case study 2 to answer the following question: What are some examples of industry terminology relating to roles and services that Timothy might use in his workplace? Case study 2 Miah works as part of a large community service team. In any one day Miah might be required to contact and communicate with as many as three other service areas within her own organisation. Miah will also contact other external community services at least once a week...
13. Refer to case study 2 to answer the following question: What information might Miah tell Timothy regarding interrelationships in the community services system? Case study 2 Miah works as part of a large community service team. In any one day Miah might be required to contact and communicate with as many as three other service areas within her own organisation. Miah will also contact other external community services at least once a week on behalf of those she is...
27. Refer to case study 1 to answer the following question: What information does Rhonda need to be aware of in order to exchange information clearly and in a timely manner on Jack’s behalf? Case study 1 Rhonda works in the community as part of a team that assists people with activities of daily living and personal care tasks. As part of her role Rhonda needs to communicate service information to the people she provides care to and their significant...